"I so dreaded the tedium of completing charts with my former EHR, I would get Globus Hystericus. Now, with Amazing Charts, my workday is an hour shorter and I am far more cheerful at the end."

— Deborah Lehmann, MD, SimplyGyn

 

What we’ve learned about Practice Management from 18 months of conversations with clients (Part 2)

Amazing Charts Practice Management (ACPM) was first announced roughly a year-and-a-half ago, and since then we’ve learned a lot about our clients’ needs in the areas of billing and practice finance.

These lessons are the result of 150+ successful ACPM implementations, and less than a dozen ultimately unsuccessful ones. Through the sales process, we’ve also had hundreds of “discovery” conversations with practices. Finally, we asked the nine-member Clinician Advisory Board (CAB) for feedback.

Last week, we had Part 1 of our lessons. Here’s the rest of what we’ve learned:

New staff may be required, and training is critical
Many of our new ACPM customers, especially practices with multiple clinicians, hired one new full-time staffer who was familiar with medical billing.

Other practices, especially solo physicians, didn’t need to add anyone to their staff. They found someone on their staff already had some medical billing background/knowledge, and the daily workflow efficiency from the front-desk to billing gave the person time to handle it.

Another important lesson: your new billing person needs to invest a few hours of time in training with one of our PM training specialists. The amount of time spent on training is the number one indicator of a practice’s long-term success with ACPM.

You need to be educated about payment posting
As is common with automated payment posting modules, not all records will process in ACPM, and some require user-intervention to post correctly. This is often done manually by a biller.

With the best of intentions, one of our clients tried to work through these charge modifications independently and made unintended EOB changes, resulting in account discrepancies. Our support team taught them how to resolve payment exceptions correctly, and their accounts are balanced now.

You could be saving money on your current PM solution
If your practice bills for three or more providers, you could potentially save money with ACPM. One member of our Clinician Advisory Board told us he pays about $350 monthly per provider for his current PM solution. His practice has two full-time and two part-time providers, so his total bill is about $1,400 per month.1

With ACPM, his cost would be $249 per month for the entire practice, plus an additional $99 per provider, for a total cost of $645 per month2  – a savings of more than $9,000 per year!

Who should not use ACPM
As much as we’d love to gain a new customer, we only want happy customers. Therefore, we usually discourage you from even trying ACPM if your practice meets any of the following characteristics:

  • Lacks strong, reliable Internet service
  • Rural Health Center (RHC) / Federally Qualified Health Center (FQHC)
  • Bills insurance for Durable Medical Equipment (DME)
  • Still waiting for credentials from payers
  • No in-house biller, staff with billing background/knowledge, or anyone willing to learn and take on new responsibilities

18 months of learning from our mistakes has made ACPM even better
Remember those dozen unsuccessful implementations mentioned at the start of this blog? We learned a lot of painful lessons in how to get practices enrolled with our clearinghouse, how to register payers, and how to migrate demographics and scheduling.

The good news is that our pain is your gain. Compared with one year ago, today’s ACPM implementation process is smooth and efficient, frequently taking less than eight weeks from start to finish. Early product bugs and performance issues have been solved, as well, making ACPM a safe and solid choice for your practice.

 


1$350 x four providers = $1400
1$249 + ($99 x four providers) = $645

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