"I am so addicted to Amazing Charts that even when my local university hospital is willing to provide EPIC for free, I just want to continue with Amazing Charts.”

-Vythii Alagappan MD, Internal Medicine

 

Start an Amazing Career at Amazing Charts

Are you looking to join a team of smart, highly motivated people at a fast-growing medical software company?

Recognized by Inc Magazine as one of the fastest growing companies in the United States, Amazing Charts offers limitless career possibilities and the opportunity to do something that improves life for both health care providers and their patients.

Amazing Charts is a great place to work because:

  1. You can make a real impact every day.  There are no layers of bureaucracy at Amazing Charts, and we shun “corporate” thinking.  If you have a new idea, we want to hear it.
  2. Our growth potential is enormous as more and more health care providers discover the benefits of going “paperless” and look for an affordable and usable EHR solution.
  3. We are committed to an honest, ethical workplace that respects and values the talents of our employees.
  4. Our home office is located in historic North Kingstown, Rhode Island. This is a beautiful part of the state, and a short drive from the ocean and historic Newport.
  5. We are shaping the future of healthcare in America.  Electronic Health Records can help reduce administrative costs and medical errors, improve communication among providers, and enhance continuity of care. It is a truly exciting field.

Current openings are shown below, but we are growing - so check back again next month if you don't see something that matches your needs.

Current Openings - Boston, MA Office

Cloud Operations Engineer

Our team highly leverages Cloud IaaS for an Electronic Health Record platform, along with complimentary web services and data analytics systems. We need an experienced cloud operations engineer that has a passion for technology and delivering best-in-class solutions to a very committed and loyal customer base.

The selected candidate will quickly build trust; be highly collaborative, able to follow direction, yet extrapolate; understands what they don’t know and asks questions; results-oriented, and thrives on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients. This position demands critical thinking.

Responsibilities:

 

  • Member of the DevOps team that maintains, enhances and regularly expands the footprint of products and systems
  • Understand the IaaS environment to ensure a continued strong foundation of a stable, reliable, highly-available, and highly secure least privilege policy.
  • Weekend scheduled deployments of production updates and OS updates
  • Work closely with our product owners, software and quality assurance engineers to deliver cloud infrastructure to meet the needs of our growing customer community and services offered.
  • Participate in daily SCRUM product/project meetings
  • Participate in the management and monitoring of all cloud infrastructure
  • Commitment to quality, reliability, up time, customer satisfaction and data security
  • First-line incident management and communications, including follow-up with problem resolution post-mortem, and process improvement
  • Proactive approach to observe and recommend on-going environment improvements by learning various systems and methodologies, so as to ensure performance, up-time, and avoiding potential pitfalls over time

 

Qualifications:

 

  • Demonstrable experience with Windows Server, ADDS and GPOs (W12R2 a plus)
  • Experience in virtual or cloud operations role and building virtual infrastructure systems (vSphere/vCloud Air a plus)
  • Demonstrable deep understanding of Group Policy as part of critical security controls
  • Experience working with DevOps personnel, software and quality assurance engineering
  • Detail oriented with excellent documentation skills/methodologies, who is able to successfully manage multiple priorities
  • Strong Microsoft technology stack knowledge: Windows; IIS; SQL Server in a multi-tier application model
  • Able to demonstrate strong communication skills, written, verbal and listening
  • Demonstrable ability to apply critical thinking to all aspects of the position
  • Undergraduate degree in technical field or comparable work experience
  • 10+ years relevant experience

Other interesting experience/skill:

 

  • Trend Micro DSaaS
  • CommVault Simpana
  • Splunk Enterprise
  • Shavlik Protect
  • PowerShell v4 Scripting

 

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Sales Executive

We are looking for a self-motivated Sales Executive to join our team! The person in this position will be responsible for facilitating sales of the company’s suite of Electronic Health record (EHR) solutions to a wide range of health care practices. This position will demonstrate working knowledge of Amazing Charts software and pricing and keeps up to date on changes, and follow up and remains proactive on leads generated in a timely manner. Also, this position will provide on-line demonstrations to potential clients and related follow-up, and provide assistance with technical aspects of software including installation issues, interface issues, reset path issues, etc. In addition, this position will be responsible for working with already established resellers and managing requests of new ones, and prepare written protocols/procedure on processes used to complete tasks.

 Qualifications:

 

  • Ability to learn, navigate and walk customers through a software program over the phone is required.
  • Ability to install software.
  • Must possess demonstrated outstanding customer service skills.
  • Must have demonstrated experience in building and maintaining long term customer relationships.
  • Demonstrated verbal and written communication skills including the ability to communicate professionally with customers at all levels of management, company peers and Senior Director of Sales is required.
  • Prior formalized consultative sales training is highly desired.
  • Experience selling EMR/EHR solutions is beneficial but not required.
  • Travel to meet clients/attend trade shows as warranted (including overnight travel as necessary).
  • Must be willing to work varied hours to support business hours nationwide

 

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Senior Quality Assurance Engineer

The Senior Quality Assurance Engineer is responsible for supporting the verification and validation of the Amazing Chart Electronic Health Record (EHR) SaaS applications. The ideal Senior QA candidate will have previous experience with SaaS based solutions participating as a team lead/manager role.  This individual will report into the Quality Assurance organization and support the team in its goal of reducing field issues and improving customer satisfaction. This individual will have proven experience in mature Quality Assurance processes and SDLC methodologies while driving test projects from definition to release. A solid team player with good communication skills who is able to work closely with developers and other QA team members is a requirement.

Principal Duties and Responsibilities:

 

  • Deliver solid test execution in support of the Amazing Chart’s expanding product suite 
  • Develop a test strategy and scripts from conception for execution of functional, stress and performance testing of SaaS based application.
  • Provide leadership to QA team members located at the Boston office relative to QA processes, test automation goals and project roadblocks.
  • Deliver solid test execution and clear communication of issues, test results and performance characterizations.
  • Drive and contribute to adoption of agile/SCRUM within Development and QA.
  • Provide leadership in the definition and ongoing continuous improvement efforts for QA and development processes and drive adherence to those processes throughout Amazing Chart projects.
  • Contribute to broader corporate process for the design and development of enterprise class software
  • Work with development team to ensure quality is designed into the product rather than depend on final verification and validation.
  • Function as a strong team player capable of working seamlessly with developers QA and Tech Support and provide leadership in support of QA team goals and objectives.

Required knowledge, skills, education and experience: 

 

  • Bachelor's Degree in Computer Science or Engineering discipline.
  • 8+ years in a leading software development environment with expertise in driving test programs from concept to release.
  • Previous team leadership or management experience is highly desired.
  • Strong knowledge of Development Process & SQA Methodology including Agile.
  • Solid experience with SaaS architectures and execution of performance and stress testing.
  • Solid experience with SQL Server Integration Services and scripting is preferred and data warehouse implementations is a plus.
  • Previous experience with the validation of mobile platforms (IOS, Android) and applications as well as web service calls is desired.
  • Desire to drive continuous improvement by evaluating field data, performing root cause analysis and enhancing QA processes.
  • Experience with various QA related tools such as bug tracking (Jira, Bugzilla), and Test Case Management (Test Director, TestLink) and project management (MSProject, Excel).
  • Strong analytical and troubleshooting skills, as well as excellent written and verbal communication skills.
  • Strong team player with a winning positive attitude and someone who thrives in a self directed entrepreneurial environment with minimal supervision.
  • Background in the healthcare industry a plus 

 


NOTE: All candidates applying for this position must be authorized to work in the U.S without sponsorship of any kind; no H1-B Visa Sponsorship, transfers or corp-to-corp arrangements offered

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Current Openings - North Kingstown, RI Office

Data Migration Specialist

As the Data Migration Specialist, you will be responsible for onboarding new customers to the InLight EHR. Onboarding customers will include migration of data from their existing EHR to the InLight EHR.  This involves maintaining a good working relationship with customers and internal stakeholders throughout the onboarding process to ensure a successful transition.  Through this work, you will develop a good working knowledge of EHR products, keep abreast of enhancements to the company’s EHR solutions as well as become proficient with productivity tools including but not limited to Excel, the InLight Migration Manager, Sharefile or other secure transport applications and industry standards such as XML and HL7.


Principal Duties and Responsibilities:

  • Take lead responsibility for:
  • The secure transfer of HIPAA data from the source site to the secure migration site at Amazing Charts
  • Data conversion from the source format to the InLight EHR format
  • Data import into the InLight EHR and client review and acceptance
  • Post migration client support
  • Create and maintain data migration process documentation
  • Create and maintain knowledgebase and troubleshooting guides
  • Define and or develop EHR specific migration adaptor tools
  • Recommend data migration product/tool enhancements
  • Document all contact with clients using our Salesforce system
  • Prioritize and manage several open cases at one time
  • Perform other duties as assigned

 The ideal candidate will also possess the following skills: 

  • Minimum Associate’s degree in MIS, Computer Science, related field or equivalent experience
  • Experience with MS Excel required
  • Working knowledge of XML and MS SQL desired
  • Self-motivated, highly detail-oriented and organized
  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related emails, phone calls and other electronic communications
  • Strong analytical and organizational skills
  • Excellent interpersonal and communication (oral and written) skills
  • Ability to establish goals, set priorities and multi-task is a must
  • Must have a flexible work schedule with ability to periodically work evenings or weekends

 

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EHR Onboarding Specialist

Amazing Charts and InLight EHR are two an entrepreneurial, high growth healthcare IT companies. Our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server, cloud-based, and web-based platforms for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years.  The Amazing Charts and InLight EHR offices are located in in North Kingstown, RI. This will be a 12:30-9pm shift.

We’re looking for a EHR Onboarding Specialist to join our team! This position will be responsible for analyzing, configuring and testing in the areas of product implementation. This role will build strong, efficient working relationships with customers, including business stakeholders and technical teams. The EHR Onboarding Specialist will work with the team to achieve productivity targets within budget and in line with defined quality standards. 

Responsibilities

 

  • Analyze, configure, test and complete required documentation in the areas of product implementation
  • Manage ownership of assigned software and non-software deliverables
  • Work with customers to ensure that requirements are fully understood
  • Work with Tech Support, Sales and Product as needed to resolve customer issues efficiently
  • Actively participate in process improvement initiatives that maximize customer satisfaction and improve the efficiency of the team
  • Achieve productivity targets to ensure developments are delivered on schedule and meet defined quality standards
  • Escalate product issues in a timely fashion and suggest product improvements to ensure customer satisfaction
  • Deliver hands-on system configuration, implementation, deployment and troubleshooting

 

Qualifications

 

  • BA or BS in Computer Science, Information Systems or relevant field
  • Customer-oriented focus and demonstrated professionalism
  • Excellent verbal communication and presentation skills, both with internal team members and external customers
  • Ability to create objective, concise and clear written communication tailored to targeted audience (e.g. report writing, business planning, policy writing, etc.)
  • Ability to evaluate information and identify and solve problems in a systematic manner
  • Demonstrated time-management skills and the ability to multi-task and prioritize
  • Prior onboarding or software implementation experience preferred
  • Ability to troubleshoot basic computer problems and browser issues

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Inlight Support Specialist

Under the general supervision of the Director of Client Services, this position is responsible for internal support of InLight EHR software and related services.  In addition, this position will be responsible for assisting inside and outside sales personnel and tech support personnel, assisting trial and purchased users, and training on our software.  This position is a key component contributing to the growth of InLight. 

Principal Duties and Responsibilities:

 

  • Consistently applies values of respect, honesty, fairness and the constant pursuit of excellence in all your duties.
  • Demonstrate knowledge of InLight EHR history and philosophy.
  • Demonstrate working knowledge of InLight EHR software and pricing and keeps up to date on changes and pricing.
  • Provide on-line demonstrations, webinars and training to clients, along with related follow-up.
  • Provide assistance with technical aspects of software including installation issues, interface issues, reset path issues, etc.
  • Document all contacts in a specified manner using our internal ticket system.
  • Provide feedback from clients to leadership as needed.
  • Recommends new protocols or revisions to existing protocols for implementation to ensure goals are met.
  • Responsible to escalate problems, in a timely fashion, that cannot be resolved in an efficient manner.
  • Provide updates and recommendations to Management on a regular basis regarding issues and processes.
  • Provide exquisite customer service to internal and external parties.
  • Attend meetings and perform other duties as required. 

 

 Required knowledge, skills, education and experience:

 

  • The qualified candidate will have excellent communication skills along with an advanced level of how physician practices operate.
  • The ideal candidate will have an undergraduate or associates degree plus 2-5 years successful experience in technical/software support.
  • Basic knowledge of Microsoft 7 Professional, Vista, and Microsoft Office (including but not limited to Access and Excel).
  • Experience with Firefox, and the ability to troubleshoot browser problems and add/remove add-ons. 
  • A good knowledge of various Anti-Virus and Firewall programs.
  • A positive attitude and ability to demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment is critical.  

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Practice Management Product Support Representative

We’re looking for a Practice Management Product Support Representative to join our team! This position will require knowledge of EHR software as well as Practice Management software. Must be able to work closely with clients and assist with any questions in a timely manner. Medical billing experience is a plus.

Responsibilities

  • Work with customers on questions they may have about how to use Amazing Charts Practice Management
  • Explain the role of our product in their office workflow, including claims generation, claims submission, denial management, patient billing and financial reports
  • Actively participate in process improvement initiatives that maximize customer satisfaction and improve the efficiency of the team.

 Qualifications

  • One to three years of industry-related experience
  • Demonstrated market awareness, including knowledge of physician billing processes and typical software workflows in a practice or facility.
  • Technical and functional understanding of Amazing Charts Practice Management product line offerings, including relevant industry practices and compliance
  • Customer-oriented focus and demonstrated professionalism
  • Excellent verbal communication and presentation skills, both with internal team members and external customers
  • Excellent knowledge of the business workflows in a medical office, including superbill generation, coding, claims management and billing

 

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Product Support Specialist

We are looking for a Product Support Specialist to join our team! Under the general supervision of the Client Services Supervisor, this position is responsible for internal support of Amazing Charts software and related services.  In addition, the Product Support Specialist is responsible for assisting outside sales personnel and tech support personnel, assisting trial and purchased users, and training on our software.  This role is a key component contributing to the growth of Amazing Charts.

Responsibilities

 

  • Demonstrate working knowledge of Amazing Charts software, all related product services and pricing and keep up to date on changes
  • Demonstrate knowledge of Amazing Charts history and philosophy
  • Provide on-line demonstrations, webinars and training to clients, along with related follow-up
  • Provide on-site trainings at provider offices as assigned (requires travel)
  • Provide assistance with technical aspects of software including installation issues, interface issues, reset path issues, etc.
  • Document all contacts in a specified manner using our internal ticket system.
  • Recommend new protocols or revisions to existing protocols for implementation
  • Escalate necessary problems that in a timely and efficient manner
  • Provide updates and recommendations to Management on a regular basis regarding client issues and company protocols
  • Consistently provide exquisite customer service to internal and external clients
  • Attend team meetings and perform other duties as assigned
  • Consistently demonstrate values of respect, honesty, fairness and the pursuit of excellence in workplace 

 

Qualifications

 

  • Bachelor’s or Associate’s Degree plus 2-5 years successful experience in technical/software support
  • Excellent communication skills along with an advanced level of how physician practices operate
  • Basic knowledge of Microsoft XP, Vista, Windows 7, Server 2003-2008 and Microsoft Office (including but not limited to Access and Excel)
  • Strong knowledge of various Anti-Virus and Firewall programs
  • A positive attitude and ability to demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment 

 

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