“I have been a practice office manager for over 16 years, and have never found an easier product to use than Amazing Charts."                         
                                                                                                                            — Linda Gilliland, PhD

 

 

Start an Amazing Career at Amazing Charts

Are you looking to join a team of smart, highly motivated people at a fast-growing medical software company?

Recognized by Inc Magazine as one of the fastest growing companies in the United States, Amazing Charts offers limitless career possibilities and the opportunity to do something that improves life for both health care providers and their patients.

Amazing Charts is a great place to work because:

  1. You can make a real impact every day.  There are no layers of bureaucracy at Amazing Charts, and we shun “corporate” thinking.  If you have a new idea, we want to hear it.
  2. Our growth potential is enormous as more and more health care providers discover the benefits of going “paperless” and look for an affordable and usable EHR solution.
  3. We are committed to an honest, ethical workplace that respects and values the talents of our employees.
  4. Our home office is located in historic North Kingstown, Rhode Island. This is a beautiful part of the state, and a short drive from the ocean and historic Newport.
  5. We are shaping the future of healthcare in America.  Electronic Health Records can help reduce administrative costs and medical errors, improve communication among providers, and enhance continuity of care. It is a truly exciting field.

Current openings are shown below, but we are growing - so check back again next month if you don't see something that matches your needs.

Current Openings - Boston, MA Office

Business Analyst

Business Analyst

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

The Business Analyst is a member of the Product Team and works on development projects for Electronic Health Record and Practice Management Software. The analyst will work closely and collaborate with the Product Manager to understand the business and users’ needs, and translate these into functional requirements to ensure that the product vision and goals are met. The analyst is the key liaison between the Product Owner and the technology delivery group, is responsible for ensuring that the requirements are understood, and that the technology solutions meet the acceptance criteria. The analyst will take ownership of feature design, user story development, definition of acceptance criteria, and any additional requirements artifacts as assigned.

Responsibilities

The role also includes, but is not limited to, the following responsibilities:

  • Assists Product Owner/Product Management in the definition of high-level business requirements (features) and the prioritization of the product backlog.
  • Formulates and documents features, user stories, and acceptance criteria.
  • Collaborates with software developers to research existing business and system processes and supports the team through development and testing.
  • Participates in feature usability testing and is an advocate for iterative, user-centered design.
  • Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.
  • Identifies opportunities for improving quality and efficiency and participates in process improvement initiatives.

Qualifications

  • 5+ years’ experience in defining functionality and implementing business solutions in a healthcare-specific software development environment.
  • Proven track record in designing and defining software functionality at the detail level and collaborating closely with development teams
  • Has worked with clinical, care management or practice management applications and has strong understanding of the workflows in the ambulatory practice environment.
  • Must have the ability to communicate verbally in a succinct and clear manner to technical and non-technical audiences.
  • Must have a high level of project organization, attention to detail, and time management.

Additional Knowledge & Skills

  • Experience with Agile methodology required. BA certification is a plus.
  • Experience in healthcare required, preferably with a focus on ambulatory physician applications.
  • Previous experience with Health IT compliance objectives: Meaningful Use, ICD-10, HIPAA, PQRS
  • Working knowledge of Health IT data standards: HL7, CCDA, EDI
  • Experience with practice management, billing systems and clinical applications is a plus.
  • Proficiency with various software applications, including but not limited to: MS Office, MS Visio, JIRA, Confluence. Experience with Balsamiq and Axure is a plus.
  • Ability to multi-task and react positively to frequent changes in priorities.
  • Superior communication skills.
  • High degree of comfort interacting directly with users to understand their needs.
  • High level of motivation to solve existing problems while anticipating new issues.
  • Ability to build working relationships with technology and product management teams.
  • 4-year degree in computer science or related field or equivalent experience

 

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Director of Business Development

Director of Business Development

Director of Business Development

The Director of Business Development is primarily responsible for ensuring the success and growth of the organization’s partnership programs.  This role oversees the management and launch of new and existing partnerships and builds actionable plans to ensure their products and services are properly positioned for growth. The Director of Business Development collaborates with product, marketing and sales to ensure the program’s success. They will identify, prioritize and track projects based on overall profitability and be an advocate for partners internally. The Director of Business Development communicates plans, projections and results for this line of business to executive stakeholders, and will also be responsible for a quota tied directly to revenue generated through both new and existing partner sales and referral fees.

Responsibilities

  • Identify, prioritize and drive revenue opportunities via partnership programs: whitelabel partners, referral partners, Partner Community participants, medical device companies, and other technology partnerships.
  • Manage partner relationships from start to finish.  Work with product and development to appropriately prioritize the delivery pipeline and timelines based on revenue potential. Measure customer satisfaction with the goal of continuous improvement.
  • Support new partner introduction throughout the organization - drive “launch” readiness activities with Product Management, Client Services, Sales and Marketing.
  • Develop business cases for new partnership opportunities and present recommendations for assessment. Provide regular reports and analysis on department performance. Find creative ways to drive incremental revenue.
  • Work with other parts of the business to understand and define channels/routes to the marketplace to further the success of partner products. Drive distribution and lead generation campaigns with Marketing and Sales. Measure, quantify and publish results.
  • Work with product managers to influence the roadmap for new or improved partner offerings.
  • Perform market analysis and act as subject matter expert to the organization on what the competition is doing in the market.
  • Set, meet and exceed revenue and profitability projections and forecasting of partnership programs.

 Qualifications

  • Minimum of 5-8  years of HIT business development/partner management experience
  • Understanding of the physician PM/EHR market and the associated technology partners and competitive landscape.
  • Experience at developing proposals and negotiation with prospective partners.
  • Proven relationship management skills: internally and externally with both team members and partners.
  • Persuasive oral and written communication skills.
  • Must be able to work independently in a fast pace, rapid change environment.
  • Professional presence and business acumen. High level of comfort in dealing with all levels of the organization.
  • Marketing and/or sales experience is a plus.

Human Resource Manager

DBC Pri-Med, LLC is a leading global healthcare solutions company focusing on Continuing Medical Education and software solutions for healthcare professionals under the Pri-Med, Amazing Charts and Pri-Med Intelligence brands.  Clinicians consistently engage with Pri-Med, its partners and sponsors through a diverse portfolio of solutions which include Electronic Health Records (EHR), a robust analytics platform and medical education delivered through both live conferences and digital forums. The thoughtful integration of medical information, deep analytic insights and an extensive platform to deliver this information offers an exciting, innovative and unique way in which to improve patient care and outcomes.

DBC Pri-Med, LLC is a subsidiary of Diversified Communications, headquartered in Portland, Maine, and the Human Resources Manager works closely with the Human Resources Team in that office.

RESPONSIBILITIES:

The Human Resources Manager position is responsible for providing comprehensive HR support across the education, software and analytics divisions of DBC Pri-Med for the Boston and Rhode Island locations.  This position will be responsible for recruiting and hiring employees, employee relations, compliance  organizational development and training.  This individual will be expected to interpret policy to provide direction and counsel to the Senior Management teams as well as non-management staff using creative and practical solutions to proactively anticipate, prevent and resolve HR issues. This position is based in Boston, with regular travel to the North Kingstown, RI office. 

Recruiting and Staffing

  • Implement, and assess efficacy of, a standardized hiring and recruiting and staffing model including: establishment of recruiting requirements (informed by organization plans and objectives), manager engagement to determine specific needs and priorities, determine applicant qualifications by interviewing applicants; analyzing responses, verification of references, comparison of candidate qualifications to job requirements.
  • Development of  applicant sources by identifying potential high yield partners, including building relationships/partnerships with community services, colleges, employment agencies, recruiters, media; providing organization information, opportunities, and benefits.
  • Source qualified applicants by placing job advertisements, using LinkedIn to contact passive candidates, and by using social networks and industry-specific job sites.
  • Assist managers on setting salary ranges through market surveys.
  • Coordinate and manage candidate interviews with internal team members.
  • Coordinate and manage the onboarding process, new hire paperwork and on-boarding program.

Employee Relations

  • Counsel managers and employees on professional development opportunities and / or performance management.
  • Proactively identify potential organizational opportunities or problems and recommend and/or implement appropriate action.
  • Provide guidance to client groups with respect to ER issues and interpretation of policy.
  • Develop and implement retention strategies and work with managers on career pathing.
  • Conduct exit interviews and process termination paperwork.
  • Work with Managers in creating Performance Improvement Plans and coach Managers in the delivery and how to mentor during this “turn around” period.

Organizational Development

  • Work with teams to ensure that talent is appropriately developed for success and resources are aligned to most effectively meet the business needs.
  • Develop effective internal and external training programs and career paths to provide growth opportunities for employees.
  • Review and manage the bi-annual performance evaluation program offering guidance to managers and employees throughout the process.

 Policies and Programs

  • Develop and facilitate rollout of HR programs within organization and ensure new programs and policies are communicated effectively.
  • Provide direction and objective HR perspective for managers in bringing HR programs into their organization.
  • Develop and implement HR policies for the organization.

Benefits

· Review and manage all employee benefits programs, including time away from work policies, group health benefits, leave policies, and retirement, and acts as resource for employees, using Portland Team as additional resource as needed

· Assist in implementation of Annual Enrollment process and any benefit changes or updates throughout plan year

· Manage the Reward & Recognition programs

· Assist in the delivery of wellness programming offering specific lunch n’ learns and wellness initiatives for each location

 

HR Items

· Manage the HR department and Training & Development budget quarterly and annually, and

· Work with the President & COO on facilities and space planning for both locations.

· Manage the Human Resources team which includes a Recruiter, HR Project Manager and two Office Coordinators at the Boston and Rhode Island location.

· Maintain internal reporting metrics and create ad hoc reports in ADP as needed

· Collaborate and manage various projects based on the organizational needs with Senior Management.

Desired Skills & Experience

BA/BS degree with at least 5-7 years of Human Resources experience.  Must have excellent interpersonal skills, proven successful implementation of HR programs and a thorough knowledge of broader functional areas in HR.  Must be a self-starter with strong recruiting, employee relations, change management, influencing and communication skills, and ability to work effectively with all levels of the organization. The ideal candidate should be highly organized and have the ability to shift priorities quickly to meet business demands, and superior communication skills to disseminate information throughout the company.  Candidates must have excellent verbal and written communication skills and embrace customer service excellence. This position must have the ability to work within a team environment, as well as independently and maintain confidentiality. Familiarity with industry- specific jobsites and recruiting tools, like Dice, HIMSS, etc. a plus. Proficiency in Visio and ADP a plus.

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Senior Java Engineer

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

Amazing Charts is seeking a Sr. Software Engineer to join our award winning Electronic Health Record (EHR) and Practice Management (PM) development team.  We need an experienced software engineer with a passion for technology and delivering best-in-class solutions to a very committed and loyal customer base. 

The selected candidate will be highly entrepreneurial, results-oriented, and thrive on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients.  Strong knowledge of Java, object oriented programming, design patterns, and agile development are required.

Responsibilities

  • Work with our team to understand, clarify, and shape requirements.
  • Perform high level and detailed design to satisfy complex business requirements.
  • Lead architectural/design discussions, prototype development, design reviews, code reviews, and mentoring of team members.
  • Analyze software components and lead both architectural and code refactoring efforts to improve reliability, performance, and scalability.
  • Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
  • Define and lead agile software development practices, and coordinate all aspects of software development. 
  • Lead project implementation efforts using the latest technologies and best practices.
  • Communicate effectively and appropriately to team members at all levels across the organization.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, training and experience is required.
  • 7+ years of experience as a software engineer.
  • 5+ years of Java development
  • Experience in a role that demonstrates strong technical leadership.
  • Expertise with Enterprise Java, web service standards, and open source frameworks.
  • Expertise in object oriented design and development.
  • Expertise with software design patterns and best practices.
  • Strong knowledge of SQL and relational databases.
  • Ability to develop and drive process improvements within the organization.
  • Strong understanding of agile software development practices.
  • Electronic Data Interchange (EDI) is a plus.
  • Background in the healthcare industry is a plus.
  • Excellent written and verbal communication skills.

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Software Engineer, Front End Web Development

Summary

Amazing Charts is seeking a Software Engineer with front end web development expertise to develop the next generation of our award winning Electronic Health Record (EHR) system.  As a member of the team, you will use the latest web development technology to meet the challenge of building the future of EHR software, with a stunning user interface and best of class usability.  Applicants must have experience building state of the art web applications and have a passion for building great software.  The selected candidate will be highly entrepreneurial, results-oriented, and thrive on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients.

Principal Duties and Responsibilities:

  • Create state of the art user interfaces using .NET, HTML5, Angular JS, Web API, JavaScript libraries, and CSS.
  • Work with our team to understand, clarify, and shape requirements.
  • Perform high level and detailed design to satisfy complex business requirements.
  • Analyze, design, implement, refactor, and unit test new and existing software components using the latest .NET and JavaScript technologies.
  • Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
  • Communicate effectively and appropriately to team members at all levels across the organization.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, training and experience is required.
  • 3+ years of experience as an engineer on web applications – front end.
  • Experience with C# and ASP.NET MVC
  • Experience with JavaScript MVC frameworks like Angular JS, Backbone, Knockout, etc.
  • Experience with jQuery, CSS, HTML
  • Experience creating RESTful services and ASP.NET Web API is a plus.
  • Strong understanding of object oriented design and development.
  • Knowledge of software design patterns and best practices.
  • Proficiency with MS SQL Server and T-SQL.
  • Working knowledge of agile software development practices.
  • Background in the healthcare industry is a plus. Excellent written and verbal communication skills.

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Current Openings - North Kingstown, RI Office

Administrative Assistant - Temporary Full-Time

Administrative Assistant 

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

The administrative assistant will be the frontline person responsible for welcoming all on-site visitors and clients to Amazing Charts.  This position will also serve as the point person for answering phones, ordering and restocking supplies and various committees.  

 Responsibilities

  • Answer the phone for all incoming calls, and document and route accordingly
  • Greets visitors and guests, ensuring they sign in/out and alert appropriate team member upon arrival
  • Maintain conference room schedules and ensure it is up to date and posted accordingly
  • Responsible for daily mail collection and outgoing mail/Fedex/UPS, etc.
  • Order and restock office and kitchen supplies as needed
  • Coordinate catering orders as needed
  • Responsible for calling handy man or Landlord as needed and calling vendors in for repairs and orders
  • Distribute and refill paper supply in copy machines and printers
  • Act as the point person for the emergency evacuation team and update evacuation documents as necessary
  • Provide assistance on various ad hoc projects for internal departments as needed
  • Perform other duties as assigned

  Qualifications 

  • Qualified candidates will have a high school diploma or equivalent, Associates degree is a plus.
  • Ideal candidate will have 1-2 years of receptionist or administrative experience in directing incoming calls while using great customer service skills and appropriate telephone etiquette.  
  • A customer service-oriented attitude and phone demeanour is required.
  • Ability to work in a team environment
  • Excellent communication abilities (both written and verbal), organizational, and interpersonal skills are a must as well as the ability to multi-task.
  • Familiarity with MS Office suite

 

            

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Business Analyst

Business Analyst

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

The Business Analyst is a member of the Product Team and works on development projects for Electronic Health Record and Practice Management Software. The analyst will work closely and collaborate with the Product Manager to understand the business and users’ needs, and translate these into functional requirements to ensure that the product vision and goals are met. The analyst is the key liaison between the Product Owner and the technology delivery group, is responsible for ensuring that the requirements are understood, and that the technology solutions meet the acceptance criteria. The analyst will take ownership of feature design, user story development, definition of acceptance criteria, and any additional requirements artifacts as assigned.

Responsibilities

The role also includes, but is not limited to, the following responsibilities:

  • Assists Product Owner/Product Management in the definition of high-level business requirements (features) and the prioritization of the product backlog.
  • Formulates and documents features, user stories, and acceptance criteria.
  • Collaborates with software developers to research existing business and system processes and supports the team through development and testing.
  • Participates in feature usability testing and is an advocate for iterative, user-centered design.
  • Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.
  • Identifies opportunities for improving quality and efficiency and participates in process improvement initiatives.

Qualifications

  • 5+ years’ experience in defining functionality and implementing business solutions in a healthcare-specific software development environment.
  • Proven track record in designing and defining software functionality at the detail level and collaborating closely with development teams
  • Has worked with clinical, care management or practice management applications and has strong understanding of the workflows in the ambulatory practice environment.
  • Must have the ability to communicate verbally in a succinct and clear manner to technical and non-technical audiences.
  • Must have a high level of project organization, attention to detail, and time management.

Additional Knowledge & Skills

  • Experience with Agile methodology required. BA certification is a plus.
  • Experience in healthcare required, preferably with a focus on ambulatory physician applications.
  • Previous experience with Health IT compliance objectives: Meaningful Use, ICD-10, HIPAA, PQRS
  • Working knowledge of Health IT data standards: HL7, CCDA, EDI
  • Experience with practice management, billing systems and clinical applications is a plus.
  • Proficiency with various software applications, including but not limited to: MS Office, MS Visio, JIRA, Confluence. Experience with Balsamiq and Axure is a plus.
  • Ability to multi-task and react positively to frequent changes in priorities.
  • Superior communication skills.
  • High degree of comfort interacting directly with users to understand their needs.
  • High level of motivation to solve existing problems while anticipating new issues.
  • Ability to build working relationships with technology and product management teams.
  • 4-year degree in computer science or related field or equivalent experience

 

 APPLY NOW

Practice Management Implementation Manager

Practice Management Implementation Manager

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management and Patient Engagement. Our products are Meaningful Use 2 certified and ICD-10 compliant. The Amazing Charts office is located in in North Kingstown, RI.   

We’re looking for a Practice Management Implementation Manager to join our team! The Implementation Manager is responsible for leading the Implementation team with a focus on strategic implementation and exemplary service to our clients. This role oversees the team that  leads new clients  through the implementation of our Practice Management billing software - including but not limited to coordination of projects; resolution of issues to ensure client expectations during implementation are satisfied; collection of feedback and status updates; conducting presentations for clients; presenting solutions, and presenting project designs and proposals to clients for approval or modification. Perform client assessments to determine best approach for implementation effort. Lead team in establishing methods for defining and documenting concise business requirements for client implementation. Ensure that data maintained in production support systems conform to standard operating procedures. Obtain client information and/or approvals for implementation related initiatives that improve the effectiveness or efficiency of services within the client’s product . Assume leadership role on assigned projects. Develop and maintain project plans. Promote a team environment to accomplish work.

Responsibilities 

  • Analyze, configure, test, and complete required documentation in the areas of product implementation
  • Assign workloads and supervise the team on delivery of software and non-software deliverables
  • Monitor the quality of team deliverables in an ongoing basis
  • Work with customers to ensure that requirements are fully understood
  • Explain the role of our product in their office workflow, including claims generation, claims submission, denial management, patient billing and financial statement
  • Deliver hands-on system configuration, implementation, deployment and troubleshooting
  • Manage production, preparation and execution of integration and user acceptance test plans and execution
  • Understands and can consult with a practice regarding all aspects of the physician billing cycle including initial claim submission, payer rejection resolution, denial follow-up, secondary appeal and refund processing.
  • Manage production of supporting technical documentation for internal and external publication
  • Set and achieve productivity targets for the team to ensure developments are delivered within budget, on schedule and meet defined quality standards
  • Maintain quality and adherence to standards and documentation.
  • Maintain timely and accurate reporting of project status and production and revision of detailed estimates
  • Escalate product issues in a timely fashion and suggest product improvements to ensure customer satisfaction
  • Develop and implement solutions that maximize customer satisfaction and deliver bottom line results

Qualifications

 

  • Qualified candidates must have a BA or BS in a relevant field.  
  • Three to five years of industry-related experience
  • Demonstrated market awareness, including knowledge of processes, needs and requirements
  • Experience Technical and functional understanding of Amazing Charts Practice Management product line offerings, including relevant industry practices and compliance
  • Experience in managing a small team
  • Customer-oriented focus and demonstrated professionalism
  • Excellent verbal communication and presentation skills, both with internal team members and external customers
  • Excellent knowledge of the business workflows in a medical office, including superbill generation, coding, claims management and billing
  • Ability to create objective, concise and clear written communication tailored to targeted audience (e.g. report writing, business planning, policy writing, etc.)
  • Ability to evaluate information and identify and solve problems in a systematic manner
  • Demonstrated time-management skills and the ability to multi-task and prioritize
  • Estimate of up to 30% of travel.

 

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Practice Management Implementation Specialist

We’re looking for a Practice Management Implementation Specialist to join our team! This position will be responsible for analyzing, configuring and testing in the areas of product implementation. This role will build strong, efficient working relationships with customers, including business stakeholders and technical teams. The Practice Management Implementation Specialist will work with the Product Manager and team to achieve productivity targets within budget and in line with defined quality standards.

Responsibilities

  • Analyze, configure, test, and complete required documentation in the areas of product implementation
  • Ownership of assigned software and non-software deliverables
  • Work with customers to ensure that requirements are understood
  • Produce accurate, unambiguous configurations to the required level of detail in the timescales as defined by the Product Manager
  • Hands-on system configuration, implementation, deployment and troubleshooting
  • Manage production, preparation and execution of sanity integration and user acceptance test plans and execution
  • Manage production of supporting technical documentation for internal and external publication
  • Achieve productivity targets to ensure developments are delivered within budget, on schedule and meet defined quality standards
  • Complete all necessary software and non-software components in the timescales as defined by the Project Manager
  • Maintain quality and adherence to standards, including Tech Specs, configuration and testing produced in line with traceability
  • Maintain timely and accurate reporting of project status, production and revision of detailed estimates
  • Ensure customer satisfaction, escalate product issues in a timely fashion and suggest product improvements
  • Mentor junior team members in best practices and standards

Qualifications

  • BA or BS in Computer Science, Information Systems or relevant field preferred
  • Two to five years of practice management experience required
  • Estimate of up to 30% of travel within US and Canada required
  • Demonstrated market awareness, including knowledge of processes, needs and requirements
  • Customer focus and capacity to anticipate customer needs
  • Excellent verbal communication and presentation skills, both with internal team members and external customers
  • Technical and functional understanding of Amazing Charts Practice Management product line offerings, including relevant industry practices and compliance
  • Ability to create objective, concise and clear written communication tailored for delivery and targeted audience (e.g. report writing, business planning, policy writing, etc.)
  • Ability to evaluate information and identify and solve problems in a systematic manner
  • Ability to develop and implement solutions that maximize customer satisfaction and deliver bottom line results
  • Strong time-management skills and ability multi-task and prioritize
  • Demonstrated professionalism and ability to remain positive and courteous in difficult situations

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Product Support Specialist

This position is responsible for internal support of Amazing Charts software and related services.  In addition, this position will be responsible for assisting outside sales personnel and tech support personnel, assisting trial and purchased users, and training on our software.  This position is a key component contributing to the growth of Amazing Charts.

Responsibilities:

  • Consistently applies values of respect, honesty, fairness and the constant pursuit of excellence in all your duties.
  • Demonstrate knowledge of Amazing Charts history and philosophy.
  • Demonstrate working knowledge of Amazing Charts software and pricing and keeps up to date on changes.
  • Demonstrate working knowledge of all Amazing Charts related services and pricing.
  • Provide on-line demonstrations, webinars and training to clients, along with related follow-up.
  • Provide on-site trainings at provider offices as assigned.  (Requires travel)
  • Provide assistance with technical aspects of software including installation issues, interface issues, reset path issues, etc.
  • Document all contacts in a specified manner using our internal ticket system.
  • Provide feedback from clients to leadership as needed.
  • Recommends new protocols or revisions to existing protocols for implementation to ensure goals are met.
  • Responsible to escalate problems, in a timely fashion, that cannot be resolved in an efficient manner.
  • Provide updates and recommendations to Management on a regular basis regarding issues and processes.
  • Provide exquisite customer service to internal and external parties.
  • Attend meetings as required.
  • Perform other duties as assigned.

Qualifications

  • The qualified candidate will have excellent communication skills along with an advanced level of how physician practices operate.
  • The ideal candidate will have an undergraduate or associates degree plus 2-5 years successful experience in technical/software support.
  • Basic knowledge of Microsoft XP, Vista, Windows 7, Server 2003-2008 and Microsoft Office (including but not limited to Access and Excel).
  • A good knowledge of various Anti-Virus and Firewall programs.
  • A positive attitude and ability to demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment is critical.

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Technical Support Specialist - Temporary Full-Time

Under the general supervision of the Client Services Supervisor, this position is responsible for independent consulting with and providing support for our Electronic Medical Records software and its use on the client’s desktop/laptop/notebook and network system. This includes installation and setup of software, printer setup, network setup and diagnosing of computer software and hardware problems.

Responsibilities:

  • Consult directly with client to determine and diagnose technical problems with the use of the Electronic Medical Records software
  • Independently assess, troubleshoot and devise corrective measures for client concerning software system applications
  • Provide client support and technical issue resolution via E-Mail, phone and via live chat
  • Interact with numerous computer platforms in a peer to peer and client server environment
  • Ability to solve practical problems and deal with a variety of concrete variables
  • Document all contacts in a specified manner using our ticketing system.
  • Develop and maintain documentation and templates to facilitate responding to recurrent/common issues
  • Manage and update our online bulletin board, wiki and knowledge base
  • Develop protocols and perform testing of upcoming releases
  • Perform tutorials and demonstrate software features via remote desktop
  • Be able to work as a terrific team member at all times, including handling, accepting, and learning from constructive criticism from co-workers, supervisors, and clients
  • Prioritizing and managing several open cases at one time
  • Perform other duties as assigned

Qualifications

  • Able to work independently and efficiently to meet deadlines
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented, ability to multi-task and stay organized
  • Possess sound professional judgment when dealing with clients and knowing when to escalate issues
  • Maintain a positive attitude at all times
  • Experience with hardware and software issues
  • Excellent communication (oral and written), interpersonal and organizational skills
  • Typing proficiency: 40-60wpm

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