"Amazing Charts gives you the best bang for the buck!"

— Nancy A. Guinn, MD, Family Practitioner

 

Start an Amazing Career at Amazing Charts

Are you looking to join a team of smart, highly motivated people at a fast-growing medical software company?

Recognized by Inc Magazine as one of the fastest growing companies in the United States, Amazing Charts offers limitless career possibilities and the opportunity to do something that improves life for both health care providers and their patients.

Amazing Charts is a great place to work because:

  1. You can make a real impact every day.  There are no layers of bureaucracy at Amazing Charts, and we shun “corporate” thinking.  If you have a new idea, we want to hear it.
  2. Our growth potential is enormous as more and more health care providers discover the benefits of going “paperless” and look for an affordable and usable EHR solution.
  3. We are committed to an honest, ethical workplace that respects and values the talents of our employees.
  4. Our home office is located in historic North Kingstown, Rhode Island. This is a beautiful part of the state, and a short drive from the ocean and historic Newport.
  5. We are shaping the future of healthcare in America.  Electronic Health Records can help reduce administrative costs and medical errors, improve communication among providers, and enhance continuity of care. It is a truly exciting field.

Current openings are shown below, but we are growing - so check back again next month if you don't see something that matches your needs.

Current Openings - Boston, MA Office

Business Analyst

Business Analyst

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

The Business Analyst is a member of the Product Team and works on development projects for Electronic Health Record and Practice Management Software. The analyst will work closely and collaborate with the Product Manager to understand the business and users’ needs, and translate these into functional requirements to ensure that the product vision and goals are met. The analyst is the key liaison between the Product Owner and the technology delivery group, is responsible for ensuring that the requirements are understood, and that the technology solutions meet the acceptance criteria. The analyst will take ownership of feature design, user story development, definition of acceptance criteria, and any additional requirements artifacts as assigned.

Responsibilities

The role also includes, but is not limited to, the following responsibilities:

  • Assists Product Owner/Product Management in the definition of high-level business requirements (features) and the prioritization of the product backlog.
  • Formulates and documents features, user stories, and acceptance criteria.
  • Collaborates with software developers to research existing business and system processes and supports the team through development and testing.
  • Participates in feature usability testing and is an advocate for iterative, user-centered design.
  • Performs functional acceptance testing of development deliverables to verify they meet the business and functional requirements.
  • Identifies opportunities for improving quality and efficiency and participates in process improvement initiatives.

Qualifications

  • 5+ years’ experience in defining functionality and implementing business solutions in a healthcare-specific software development environment.
  • Proven track record in designing and defining software functionality at the detail level and collaborating closely with development teams
  • Has worked with clinical, care management or practice management applications and has strong understanding of the workflows in the ambulatory practice environment.
  • Must have the ability to communicate verbally in a succinct and clear manner to technical and non-technical audiences.
  • Must have a high level of project organization, attention to detail, and time management.

Additional Knowledge & Skills

  • Experience with Agile methodology required. BA certification is a plus.
  • Experience in healthcare required, preferably with a focus on ambulatory physician applications.
  • Previous experience with Health IT compliance objectives: Meaningful Use, ICD-10, HIPAA, PQRS
  • Working knowledge of Health IT data standards: HL7, CCDA, EDI
  • Experience with practice management, billing systems and clinical applications is a plus.
  • Proficiency with various software applications, including but not limited to: MS Office, MS Visio, JIRA, Confluence. Experience with Balsamiq and Axure is a plus.
  • Ability to multi-task and react positively to frequent changes in priorities.
  • Superior communication skills.
  • High degree of comfort interacting directly with users to understand their needs.
  • High level of motivation to solve existing problems while anticipating new issues.
  • Ability to build working relationships with technology and product management teams.
  • 4-year degree in computer science or related field or equivalent experience

 

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Director of Business Development

Director of Business Development

Director of Business Development

The Director of Business Development is primarily responsible for ensuring the success and growth of the organization’s partnership programs.  This role oversees the management and launch of new and existing partnerships and builds actionable plans to ensure their products and services are properly positioned for growth. The Director of Business Development collaborates with product, marketing and sales to ensure the program’s success. They will identify, prioritize and track projects based on overall profitability and be an advocate for partners internally. The Director of Business Development communicates plans, projections and results for this line of business to executive stakeholders, and will also be responsible for a quota tied directly to revenue generated through both new and existing partner sales and referral fees.

Responsibilities

  • Identify, prioritize and drive revenue opportunities via partnership programs: whitelabel partners, referral partners, Partner Community participants, medical device companies, and other technology partnerships.
  • Manage partner relationships from start to finish.  Work with product and development to appropriately prioritize the delivery pipeline and timelines based on revenue potential. Measure customer satisfaction with the goal of continuous improvement.
  • Support new partner introduction throughout the organization - drive “launch” readiness activities with Product Management, Client Services, Sales and Marketing.
  • Develop business cases for new partnership opportunities and present recommendations for assessment. Provide regular reports and analysis on department performance. Find creative ways to drive incremental revenue.
  • Work with other parts of the business to understand and define channels/routes to the marketplace to further the success of partner products. Drive distribution and lead generation campaigns with Marketing and Sales. Measure, quantify and publish results.
  • Work with product managers to influence the roadmap for new or improved partner offerings.
  • Perform market analysis and act as subject matter expert to the organization on what the competition is doing in the market.
  • Set, meet and exceed revenue and profitability projections and forecasting of partnership programs.

 Qualifications

  • Minimum of 5-8  years of HIT business development/partner management experience
  • Understanding of the physician PM/EHR market and the associated technology partners and competitive landscape.
  • Experience at developing proposals and negotiation with prospective partners.
  • Proven relationship management skills: internally and externally with both team members and partners.
  • Persuasive oral and written communication skills.
  • Must be able to work independently in a fast pace, rapid change environment.
  • Professional presence and business acumen. High level of comfort in dealing with all levels of the organization.
  • Marketing and/or sales experience is a plus.

Marketing Manager - Lead Generation

The Marketing department of Amazing Charts seeks an experienced and enthusiastic Marketing Manager focused on Lead Generation Strategy to join our team. We are looking for a flexible team player with strong independent skills in Lead Generation across all platforms, with an emphasis on digital channels. Our goal is to significantly increase pipeline volume, velocity, and conversion rates to achieve our revenue objectives. This position will own both strategy and results, but work with others to execute specific programs through events, email, social media, etc. The ideal candidate will have a proven track record in lead generation techniques with experience in EHR software and/or healthcare IT, preferably marketing to physician offices. If you are currently working as part of a team and don’t have the big picture or working as part of a team and not getting full credit for your success, this is your chance for you to own the whole process. Our workplace is a modern, fast-paced environment and we take an energetic, fun, and creative approach to work.

Responsibilities

  • Drive the overall conceptualization, development, execution and success of custom, integrated lead generation programs targeting net new and existing customers and partners, including but not limited to webinars, email, search optimization, and social media campaigns.
  • Utilize lead-nurturing, drip campaigns, audience segmentation, and other advanced digital marketing strategies, including the development of a personalization strategy.
  • Implement and track campaign metrics: leads target, budget, cost per lead, yields, lead to opportunity, ROI, cost per conversion, etc.  Include secondary metrics for specific tactics: open rates, click rates, and opportunity to close ratios, etc. Track and analyze all campaign activities in Salesforce.
  • Deliver new sources of lead prospects via research and analysis of third-party list purchases.
  • Collaborate with the Product Marketing Manager, EHR Products and other key stakeholders to leverage marketing automation and CRM tools to measure, track, and analyze marketing programs and performance.
  • Align campaigns with product management and development initiatives, external market trends, competitor moves, and field feedback to continually improve results.
  • Use statistical analysis and reports to create campaigns with persuasive 'calls-to-action.'

Qualifications

  • Bachelor’s Degree or equivalent in area of specialty such as Business, Marketing, Communications, etc. required.
  • 5+ years of proven track record in the Lead Generation marketing field on agency-side or company-side.
  • Experience in Health IT and/or EHR or Practice Management software industries, preferably marketing to physician offices.
  • Very strong verbal and written communication skills. Writing samples required.
  • Outstanding knowledge of campaign measurement and associated nurturing techniques.
  • Fluency in direct marketing and email campaign management.
  • Desired technical skills: proficiency with Microsoft Office (Word, Excel, PowerPoint); past use of SalesForce; past experience with MailChimp and Exact Target email platforms a major plus.

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Product Manager - Analytics

Summary

As Product Manager, you will guide a team that is charged with developing and deploying best-in-class solutions for the healthcare market.  You will build data warehousing and analytics software tools from existing ideas, and help to develop new offerings, based on your industry experience and your contact with customers, prospects and the competitive market. You must possess a unique blend of business and technical savvy; a big-picture vision, and the drive to make that vision a reality. You must enjoy spending time in the market to understand their problems, and find innovative solutions.

You must be able to communicate effectively with all areas of the company. You will work with engineering to define product release requirements. You will work with, marketing, sales and client support to define the go-to-market strategy for enterprise data warehouses and analytic tools. You will educate internal teams through product positioning, key benefits, and defining your target customers. You will also serve as the internal and external evangelist for your product, occasionally working with key customers and prospects.

Principal Duties and Responsibilities:

  • Lead the Analytics and Data Warehouse product lines and define a product roadmap that meets company strategy and market objectives
  • Manage the entire product line life cycle from strategic planning to tactical activities. Create and maintain the roadmap for assigned products.
  • Specify market and product requirements for current and future products by conducting market research and managing and analyzing various internal and external feedback channels.
  • Own and prioritize the product backlog, enabling the development teams to deliver high value solutions
  • Actively engage in the development cycle by overseeing the definition, estimation and prioritization of product modules and features and work with Engineering and QA to define acceptance criteria.
  • Developing and implementing a company-wide go-to-market plan, working with all departments to execute.
  • Analyzing potential partner relationships and synergies for the product. Develop business cases that facilitate investment decisions.

Required knowledge, skills, education, and experience:

Education

  • Bachelor’s degree in a relevant discipline.

 Experience

  • Demonstrated product leadership with 5-7 years of software product management / product marketing experience.
  • Direct experience with Data Analytics/Data Warehousing software or other clinical solutions is strongly preferred.
  • Prior experience in Agile software development methodology is strongly preferred.
  • Excellent communication and persuasion skills throughout all levels of the organization.
  • Strong strategic and analytical skills. Demonstrate how you used data to guide your decisions.
  • Excellent product & usability savvy. Show us what you've built that has made a positive impact on your users' experience.
  • Must be a passionate ‘doer,’ willing to roll up your sleeves and be tactical when required.
  • Knowledgeable in web-based technology and SaaS product offerings helpful.
  • Healthcare IT/Data Modeling experience required. Experience in the physician and /or pharmaceutical markets preferred.
  • This position requires travel to regional offices and to customer and non-customer sites (<20%).

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Senior Java Engineer

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary

Amazing Charts is seeking a Sr. Software Engineer to join our award winning Electronic Health Record (EHR) and Practice Management (PM) development team.  We need an experienced software engineer with a passion for technology and delivering best-in-class solutions to a very committed and loyal customer base. 

The selected candidate will be highly entrepreneurial, results-oriented, and thrive on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients.  Strong knowledge of Java, object oriented programming, design patterns, and agile development are required.

Responsibilities

  • Work with our team to understand, clarify, and shape requirements.
  • Perform high level and detailed design to satisfy complex business requirements.
  • Lead architectural/design discussions, prototype development, design reviews, code reviews, and mentoring of team members.
  • Analyze software components and lead both architectural and code refactoring efforts to improve reliability, performance, and scalability.
  • Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
  • Define and lead agile software development practices, and coordinate all aspects of software development. 
  • Lead project implementation efforts using the latest technologies and best practices.
  • Communicate effectively and appropriately to team members at all levels across the organization.

Qualifications

  • Bachelor's Degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, training and experience is required.
  • 7+ years of experience as a software engineer.
  • 5+ years of Java development
  • Experience in a role that demonstrates strong technical leadership.
  • Expertise with Enterprise Java, web service standards, and open source frameworks.
  • Expertise in object oriented design and development.
  • Expertise with software design patterns and best practices.
  • Strong knowledge of SQL and relational databases.
  • Ability to develop and drive process improvements within the organization.
  • Strong understanding of agile software development practices.
  • Electronic Data Interchange (EDI) is a plus.
  • Background in the healthcare industry is a plus.
  • Excellent written and verbal communication skills.

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Senior QA – Automated Test Engineer

The Automated Test Engineer is responsible for driving an automated test framework in support of validation and regression testing of the next generation web based applications. This individual will report into the Quality Assurance organization and support the team in its goal of reducing test times and improving test coverage. This individual will have proven experience developing an automated test suite from the ground up and have experience with various automation tools and scripting languages. The automated test engineer will join a team passionate about quality and enhancing health care for providers and patients.

Principal Duties and Responsibilities

  • Lead the development of an automated test framework and test suite in support of the Amazing Charts suite of web/SaaS based applications.
  • Set and communicate overall test strategy as it pertains to automated testing.
  • Work with the development and QA teams to break down complex software architecture and feature sets in support of developing automated tests.
  • Translate test cases into appropriate automated test scripts in support of creating a robust and efficient regression test suite.
  • Prioritize features as candidates for automation depending on ROI analysis to reduce test time and improve test coverage.
  • Work with the Development team to capture and reuse automated Unit Test Cases, Test Stubs and Drivers, and other Development test objects.
  • Mentors QA team members in automated testing techniques to improve their skills and facilitate their contribution to the ATE suite.
  • Work with other automated test team members to utilize best industry practices, new tools and processes in support of building a mature automated function.
  • Support and maintain an automated smoke test to validate incremental builds.

Required knowledge, skills, education and experience:

  • Bachelor's Degree in Computer Science or Technical discipline.
  • 3-8 years of software development experience with a minimum of 5 years proven success in leading the creation and implementation of an automated test framework.
  • Working understanding of different automated test tools beyond record/playback is required such as  TestComplete, SoapUI, Selenium, NUnit, QTP.
  • Experience with designing, writing, implementing different languages such as Javascript, Java, Ruby, Python, C#.
  • Solid understand of SQL and relational databases.
  • Ability to use tools such as JMeter to build and support performance/stress testing of web/Saas applications.
  • Experience with different SDLC frameworks with previous hands on participation within an agile development projects.
  • Solid understanding of Quality Assurance practices related to Test Strategy,  Test Case development for different test types (i.e regression, stress, performance, etc), Test Documentation, bug tracking.
  • Experience with various QA related tools such as bug tracking (Jira, Bugzilla), and Test Case Management (Test Director, TestLink) and project management (MSProject, Excel).
  • Strong analytical and troubleshooting skills, as well as excellent written and verbal communication skills.
  • Outstanding team player with the motivation and skill to build an automated test framework from the ground up.
  • Background in the healthcare industry a plus

APPLY NOW

Senior Software Engineer

Senior Software Engineer

Amazing Charts is an entrepreneurial, high growth healthcare IT company. Founded in 2001 by a family physician, our mission is to improve the lives of our clinicians and their patients through innovative solutions that increase physician productivity and patient outcomes. We now offer an award-winning client-server and cloud-based platform for Electronic Health Records, Practice Management, and Patient Engagement. We operate as a wholly owned subsidiary of Pri-Med, a leader in physician education for over 20 years. Our products are Meaningful Use 2 certified and ICD-10 compliant. The company is based in Boston’s Back Bay with a 2nd location in North Kingstown, RI.

Summary


Amazing Charts is seeking a Software Engineer with web development expertise to develop the next generation of our award winning Electronic Health Record (EHR) system.  As a member of the team, you will use the latest .NET web development technology to meet the challenge of building the future of EHR software, with a stunning user interface and best of class usability.  Applicants must have experience building state of the art web applications and have a passion for building great software.  The selected candidate will be highly entrepreneurial, results-oriented, and thrive on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients.


Responsibilities:

  • Create state of the software using C#, .NET, SQL Server, Entity Framework, Web API, HTML5, Angular JS, JavaScript libraries, and CSS.
  • Work with our team to understand, clarify, and shape requirements.
  • Perform high level and detailed design to satisfy complex business requirements.
  • Analyze, design, implement, refactor, and unit test new and existing software components using the latest .NET and JavaScript technologies.
  • Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
  • Communicate effectively and appropriately to team members at all levels across the organization.

Qualifications:

  • Bachelor's Degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, training and experience is required.
  • 5+ years of experience building web applications using C# and Microsoft technology.
  • Strong understanding of object oriented design and development.
  • Strong knowledge of software design patterns and best practices, SOLID, DRY.
  • Experience creating RESTful services with ASP.NET Web API.
  • Proficiency with MS SQL Server, T-SQL, and Entity Framework.
  • Working knowledge of agile software development practices.
  • Excellent written and verbal communication skills.

Nice to haves:

  • Experience with JavaScript MVC frameworks like Angular JS, Backbone, Knockout, etc.
  • Experience with jQuery, CSS, HTML, LESS, Bootstrap.
  • Background in the healthcare industry is a plus.

 APPLY NOW

Software Engineer, Front End Web Development

Summary

Amazing Charts is seeking a Software Engineer with front end web development expertise to develop the next generation of our award winning Electronic Health Record (EHR) system.  As a member of the team, you will use the latest web development technology to meet the challenge of building the future of EHR software, with a stunning user interface and best of class usability.  Applicants must have experience building state of the art web applications and have a passion for building great software.  The selected candidate will be highly entrepreneurial, results-oriented, and thrive on delivering solutions that make a positive impact in the day-to-day experience of healthcare delivery and quality for both physicians and patients.

Principal Duties and Responsibilities:

  • Create state of the art user interfaces using .NET, HTML5, Angular JS, Web API, JavaScript libraries, and CSS.
  • Work with our team to understand, clarify, and shape requirements.
  • Perform high level and detailed design to satisfy complex business requirements.
  • Analyze, design, implement, refactor, and unit test new and existing software components using the latest .NET and JavaScript technologies.
  • Provide troubleshooting and root cause analysis for production issues that are escalated to the engineering team.
  • Communicate effectively and appropriately to team members at all levels across the organization.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or a related field, or an equivalent combination of education, training and experience is required.
  • 3+ years of experience as an engineer on web applications – front end.
  • Experience with C# and ASP.NET MVC
  • Experience with JavaScript MVC frameworks like Angular JS, Backbone, Knockout, etc.
  • Experience with jQuery, CSS, HTML
  • Experience creating RESTful services and ASP.NET Web API is a plus.
  • Strong understanding of object oriented design and development.
  • Knowledge of software design patterns and best practices.
  • Proficiency with MS SQL Server and T-SQL.
  • Working knowledge of agile software development practices.
  • Background in the healthcare industry is a plus. Excellent written and verbal communication skills.

 APPLY NOW

Current Openings - North Kingstown, RI Office

Call Center Representative

We are looking for a Call Center Representative to join our team!  This position provides professional, helpful and courteous customer service to clinicians throughout the registration process for Pri-Med events by determining requirements, answering inquiries, resolving problems, and fulfilling requests.

Responsibilities 

  • Responsible for inbound/outbound telemarketing
  • Support and provide superior customer service via phones, email and online chat
  • Process calls, emails and support online chat
    • New and existing registrations
    • Account issues
    • Event questions
    • Online activity questions
    • Accreditation questions and process manual certification
  • Process requests from internal staff and external clients in a timely and accurate manner
  • Determine requirements by working with the clinician
  • Use questioning and listening skills to ensure effective telephone communication
  • Answer all inquiries by clarifying desired information; researching, locating, and providing information
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests
  • Address customer issues in a timely manner and provide long-term resolutions
  • Respond to questions about specific events, the company and issues with the clinician’s account
  • Assist clinicians with any technical issues experienced with the website/registration site and escalate any issues to appropriate staff as necessary
  • Consistently meet commitments to clinicians and ensure overall client satisfaction
  • Execute outbound telemarketing campaigns to support physician acquisition recruitment and deliver on audience quantity and quality goals
  • Miscellaneous customer care and marketing tasks
  • Assist the Marketing team
    • Attendee recruiting efforts
    • Exposure to direct mail standard operating procedures, including data input and quality assurance

Qualifications

  • Qualified candidates will have a high school diploma or equivalent and two or more years Customer Service experience. 
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and  resolve problems
  • Strong work ethic and self-starter, ability to work independently and as a team player
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clinicians over the phone
  • Ability to learn and navigate new software quickly
  • Typing skills and computer proficiency\ 

 

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PM Implementation Specialist

PM Implementation Specialist

We’re looking for a Practice Management Implementation Specialist to join our team! This position will be responsible for analyzing, configuring and testing in the areas of product implementation. This role will build strong, efficient working relationships with customers, including business stakeholders and technical teams. The Practice Management Implementation Specialist will work with the Product Manager and team to achieve productivity targets within budget and in line with defined quality standards.

Responsibilities 

  • Analyze, configure, test, and complete required documentation in the areas of product implementation
  • Manage ownership of assigned software and non-software deliverables
  • Work with customers to ensure that requirements are fully understood
  • Produce accurate, unambiguous configurations to the required level of detail in the timescales as defined by the Product Manager
  • Deliver hands-on system configuration, implementation, deployment and troubleshooting
  • Manage production, preparation and execution of sanity integration and user acceptance test plans and execution
  • Manage production of supporting technical documentation for internal and external publication
  • Achieve productivity targets to ensure developments are delivered within budget, on schedule and meet defined quality standards
  • Complete all necessary software and non-software components in the timescales as defined by the Project Manager
  • Maintain quality and adherence to standards, including Tech Specs, configuration and testing produced in line with traceability
  • Maintain timely and accurate reporting of project status and production and revision of detailed estimates
  • Escalate product issues in a timely fashion and suggest product improvements to ensure customer satisfaction
  • Develop and implement solutions that maximize customer satisfaction and deliver bottom line results
  • Mentor junior team members in best practices and standards

Qualifications

  • Qualified candidates must have a BA or BS in Computer Science, Information Systems or relevant field.
  • One to three years of industry-related experience
  • Demonstrated market awareness, including knowledge of processes, needs and requirements
  • Technical and functional understanding of Amazing Charts Practice Management product line offerings, including relevant industry practices and compliance
  • Customer-oriented focus and demonstrated professionalism
  • Excellent verbal communication and presentation skills, both with internal team members and external customers
  • Ability to create objective, concise and clear written communication tailored to targeted audience (e.g. report writing, business planning, policy writing, etc.)
  • Ability to evaluate information and identify and solve problems in a systematic manner
  • Demonstrated time-management skills and the ability to multi-task and prioritize
  • Estimate of up to 30% of travel within US and Canada required.

 

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Product Support Specialist

This position is responsible for internal support of Amazing Charts software and related services.  In addition, this position will be responsible for assisting outside sales personnel and tech support personnel, assisting trial and purchased users, and training on our software.  This position is a key component contributing to the growth of Amazing Charts.

Responsibilities:

  • Consistently applies values of respect, honesty, fairness and the constant pursuit of excellence in all your duties.
  • Demonstrate knowledge of Amazing Charts history and philosophy.
  • Demonstrate working knowledge of Amazing Charts software and pricing and keeps up to date on changes.
  • Demonstrate working knowledge of all Amazing Charts related services and pricing.
  • Provide on-line demonstrations, webinars and training to clients, along with related follow-up.
  • Provide on-site trainings at provider offices as assigned.  (Requires travel)
  • Provide assistance with technical aspects of software including installation issues, interface issues, reset path issues, etc.
  • Document all contacts in a specified manner using our internal ticket system.
  • Provide feedback from clients to leadership as needed.
  • Recommends new protocols or revisions to existing protocols for implementation to ensure goals are met.
  • Responsible to escalate problems, in a timely fashion, that cannot be resolved in an efficient manner.
  • Provide updates and recommendations to Management on a regular basis regarding issues and processes.
  • Provide exquisite customer service to internal and external parties.
  • Attend meetings as required.
  • Perform other duties as assigned.

Qualifications

  • The qualified candidate will have excellent communication skills along with an advanced level of how physician practices operate.
  • The ideal candidate will have an undergraduate or associates degree plus 2-5 years successful experience in technical/software support.
  • Basic knowledge of Microsoft XP, Vista, Windows 7, Server 2003-2008 and Microsoft Office (including but not limited to Access and Excel).
  • A good knowledge of various Anti-Virus and Firewall programs.
  • A positive attitude and ability to demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment is critical.

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Sales Implementation Specialist

Responsibilities:

  • Guide medical professionals from their initial inbound interest in our EMR all the way through a completed installation of our software
  • Analyze, evaluate and define client’s needs
  • Provide client support via e-mail, phone and chat to potential users in order to support adoption of our software
  • Document all contacts in a specified manner using our ticketing system (Salesforce CRM)
  • Plan and carry our software training sessions and education tailored to individual client needs
  • Lead all implementation activity and serve as primary client contact on implementations
  • Document implementation and training procedures
  • Evaluate client’s Amazing Charts’ user proficiency
  • Direct users to resources and address initial needs, questions, and concerns to support adoption of our software
  • Participates as a key member within the Amazing Charts Team, primarily supporting the Sales team
  • Effectively manage multiple implementation projects at once
  • Travel extensively (possibly up to 0-20% of the time)
  • Attend tradeshows and other industry events on behalf of the company (including overnight travel and weekend work, as necessary)
  • Work closely with Regional Account Managers
  • Backup to Training Manager
  • Perform other duties as assigned

Qualifications

  • 3-5 years’ experience with implementation, including setting up roles, troubleshooting problems and suggesting improvements
  • The ability to learn, configure and deploy software, while conforming to best practices and documentation
  • Ability to work on multiple projects, meets tight deadlines, and creatively solves problems
  • High level of proficiency in computer hardware, software, and networking technologies.
  • Excellent interpersonal skills
  • Able to promptly answer support related email, phone calls and other electronic communications
  • Self-motivated, detail-oriented and organized
  • Electronic Health Records and Healthcare experience
  • Salesforce CRM experience
  • Sale and Tradeshow experience
  • Excellent communication (oral and written), interpersonal and organizational skills
  • A high level of analytical ability is required to identify solutions to difficult technical or procedural problems
  • Typing proficiency: 40-60wpm
  • Associates Degree or higher in Computer Science, MIS or Business

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Technical Support Representative

We are looking for a Technical Support Representative to join our team!  This position provides professional, helpful and courteous customer service to clinicians. This a temporary, full-time role for the duration of 6 months.

Responsibilities

  • Support and provide superior customer service via phones, email and online chat
  • Process requests from internal staff and external clients in a timely and accurate manner
  • Determine requirements by working with the clinician
  • Use questioning and listening skills to ensure effective telephone communication
  • Answer all inquiries by clarifying desired information; researching, locating, and providing information
  • Consistently meet commitments to clinicians and ensure overall client satisfaction

Qualifications

  • Qualified candidates will have a high school diploma or equivalent and customer service experience
  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and  resolve problems
  • Strong work ethic and self-starter, ability to work independently and as a team player
  • Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess professional and friendly attitude and be able to quickly develop a rapport with clinicians over the phone
  • Ability to learn and navigate new software quickly
  • Typing skills and computer proficiency

 APPLY NOW