Call Sales: (866) 382-5932, option 2
Email: [email protected]
— Mary Money, MD, FACP, Hagerstown, Maryland
For instructions on how to activate your account, watch the following video:
From 8 AM to 9 PM EST with the following exceptions: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & the following Friday, and Christmas.
On weekends, we monitor telephone messages, for help requests of a critical nature, from 10am-6pm EST (e.g., you can't get the program running and have patients waiting to be seen).
Click the Chat With Us button above for the easiest and fastest way to access our Product and Technical Support experts, which allows us to quickly log into your system if we need to.
Dial (866) 382-5932 and then press “1” for Support or “5” for Amazing Charts Practice Management Support.
IMPORTANT NOTE: Our phone support works on a "Call Back" system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.
You can send an email to [email protected] at any time.
In order to solve problems in the fastest and most efficient way possible, clients can invite our expert technicians to remotely access their computers. Here's how:
1. Use the Chat function above (or call) to get a special code
2. Click the Remote Control button below and enter the code; then sit back and watch our technicians go to work on your issue.
When you report an issue, our team will ask for detailed information about your practice and technology setup. Please take a moment to gather the following information:
We triage issues based on the following:
Client requires information/education
Client is experiencing noticeable problems but can still perform most tasks in Amazing Charts
Client is experiencing noticeable problems in Amazing Charts that impact business operations