Call Sales: (866) 382-5932, option 2
Email: [email protected]
— Peter Sundwall Jr., MD, Family Medicine
For instructions on how to activate your account, watch the following video:
Please note that to use ICD-10, you must be on Amazing Charts Version 8.2.2 or later. Select Help and then About Amazing Charts on your main screen to see your version.
Subscribers to Guardian Angel Support have access to expert technicians weekdays from 8 AM to 9 PM EST (5 AM to 6 PM PST), and weekends.
Contact the Guardian Angel Support Team in any of the following ways:
Live Chat: Connect with Guardian Angel Support by clicking “Chat with Us” below. This is the easiest and fastest way to access our Product and Technical Support experts, and it allows us to quickly log into your system if we need to. Live Chat is available Monday to Friday, 8 AM to 9 PM Eastern Standard Time (EST).
Telephone: (866) 382-5932 and then press "1" for Technical Support. Phone support is available Monday to Friday, 8 AM to 9 PM EST.
IMPORTANT NOTE: Our phone support works on a "Call Back" system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the soonest opportunity.
Email: You can send an email to [email protected] at anytime.
When you report an issue, our team will ask for detailed information about your practice and technology setup. Please take a moment to gather the following information:
We triage issues based on the following:
Client requires information/education
Client is experiencing noticeable problems but can still perform most tasks in Amazing Charts
Client is experiencing noticeable problems in Amazing Charts that impact business operations
The Amazing Charts Help Desk is staffed weekdays from 8 AM to 9 PM EST with the following exceptions:
On weekends, we monitor telephone messages for help requests of a critical nature from 10am-6pm EST (i.e., you can't get the program running and have patients waiting to be seen).
In order to solve problems in the fastest and most efficient way possible, clients can invite our expert technicians to remotely access their computers. Here's how:
1. Use the Chat function above (or call) to get a special code
2. Click the Remote Control button below and enter the code; then sit back and watch our technicians go to work on your issue.