Call Sales: (866) 382-5932, option 2
Email: [email protected]
"As a provider, I felt comfortable switching from our former EHR to Amazing Charts. They were very responsive to any issues we had during our transition.”
- Vishal Datta, MD, Endocrinology
An update recently released to Adobe Reader DC has a “Protected mode” turned on by default. This has caused some clients to have issues viewing their imported items. Click here for directions on how to resolve these issues.
From 8 AM to 8 PM EST Monday through Friday with the following exceptions: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & the following Friday, and Christmas.
Click the Chat With Us button below for the easiest and fastest way to access our Product and Technical Support experts, which allows us to quickly log into your system if we need to.
Dial (866) 382-5932 and then press “1” for Support or “5” for Amazing Charts Practice Management Support.
IMPORTANT NOTE: Our phone support works on a "Call Back" system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.
You can send an email to [email protected] at any time.
In order to solve problems in the fastest and most efficient way possible, clients can invite our expert technicians to remotely access their computers. Here's how:
1. Use the Chat function above (or call) to get a special code
2. Click the Remote Control button below and enter the code; then sit back and watch our technicians go to work on your issue.
When you report an issue, our team will ask for detailed information about your practice and technology setup. Please take a moment to gather the following information:
We triage issues based on the following:
Client requires information/education
Client is experiencing noticeable problems but can still perform most tasks in Amazing Charts
Client is experiencing noticeable problems in Amazing Charts that impact business operations
Many of your questions can be answered using the self-help resources found inside the program. Simply click on the Help button inside Amazing Charts EHR. These resources include a Users Guide, release notes, video tutorials, and much more.