"One of the Guardian Angels spent nearly four hours helping us upgrade our server. He was the most patient person imaginable."

— Mary Money, MD, FACP, Hagerstown, Maryland

 

If you have questions regarding your account with Amazing Charts, please visit the My Account tab. 

For instructions on how to activate your account, watch the following video:


Contact the Guardian Angel Support Team

From 8 AM to 9 PM EST with the following exceptions: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & the following Friday, and Christmas.

On weekends, we monitor telephone messages, for help requests of a critical nature, from 10am-6pm EST (e.g., you can't get the program running and have patients waiting to be seen).

Chat With Us

Click the Chat With Us button above for the easiest and fastest way to access our Product and Technical Support experts, which allows us to quickly log into your system if we need to. 

Telephone

Dial (866) 382-5932 and then press “1” for Support or “5” for Amazing Charts Practice Management Support.

IMPORTANT NOTE: Our phone support works on a "Call Back" system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.

Email

You can send an email to [email protected] at any time.

Give Us Remote Control of Your Desktop

In order to solve problems in the fastest and most efficient way possible, clients can invite our expert technicians to remotely access their computers. Here's how:

1. Use the Chat function above (or call) to get a special code

2. Click the Remote Control button below and enter the code; then sit back and watch our technicians go to work on your issue.

How Guardian Angel Support Works

When you report an issue, our team will ask for detailed information about your practice and technology setup. Please take a moment to gather the following information:

  • Your contact information
  • The version of Amazing Charts you are using - select Help and then About Amazing Charts on your main screen to see your version
  • The specific problem you are experiencing
  • Your computer hardware (e.g., processor) - we can help you find this information
  • Operating System (OS) - we can help you with this information
  • How many computers are affected
  • The way your computer network is set up, including which computers are wired and which are connected wirelessly.

We triage issues based on the following:

Non-Urgent

Client requires information/education

Urgent

Client is experiencing noticeable problems but can still perform most tasks in Amazing Charts

Critical

Client is experiencing noticeable problems in Amazing Charts that impact business operations