Amazing Charts User Board
Most Recent Posts
Ask an Updox Guy
by DoctorMel
Yesterday at 09:53 PM
Backup Laptop
by AnneMarie
Yesterday at 08:56 PM
An added feature under Harris
by AnneMarie
Yesterday at 08:52 PM
Quality Payment Program Year 2: MIPS Highlights
by koby
Yesterday at 08:36 AM
Medware
by Tomastoria
Yesterday at 04:32 AM
Automated Vital Signs
by AmazingDave
11/20/17 08:23 PM
Upgrade to V9.4.4
by SteveH
11/19/17 07:59 PM
Cancer Registry
by DSimpson
11/19/17 03:27 AM
Censorship
by Bill
11/18/17 07:32 PM
Amazing Utilities
by GoBruins
11/17/17 06:29 PM
Problem with opening an Amazing Chart support ticket
by a_ramiz
11/17/17 03:20 PM
controlled substance electronic prescriptions
by jimmie
11/16/17 09:26 PM
Closing a Practice - Records Retention Question
by DManuele
11/16/17 03:44 PM
not sending Rx's to printer
by koby
11/16/17 01:16 PM
Are upgrades and beta testing stagnated due to upgrade procedures?
by Bert
11/15/17 09:50 PM
Topic Options
#60068 - 01/20/14 01:45 AM DEA Expired and AC Crashing
Scott Offline
Member

Registered: 03/24/08
Posts: 206
AC keeps telling me my DEA # is expired, anyone know how to fix this because it is not expired.

Also anytime I try to go to deleted messages I get an error and AC crashes. It's just me, my other staff do not have this problem.


Top
#60069 - 01/20/14 02:47 AM Re: DEA Expired and AC Crashing [Re: Scott]
DanWatrous Offline
Member

Registered: 02/07/12
Posts: 386
Loc: Fruit & Nutsville
Hi Scott,

That sounds very frustrating.

I have my state license and DEA listed in my practice info, but have never filled out an expiration date for them inside of AC to my knowledge.

Makes me wonder about your account with NewCrop and SureScripts having it wrong. You might check with them.

Did the two problems start together?

You might see if your user profile causes other machines to crash and have other users try your machine as well. Try different versions of Windows on younger and older machines if you can before you get AC support for the crashing. CPUs and memory can be defective, and I have had to put new memory in a machine. If you do add memory, split it evenly between 2 slots. It also may be a lack of resources on your machine if you have other programs running or haven't shut off your machine recently.

I had crashing problems with Windows 7 that I couldn't solve until upgrading to Win 8.1 on all 5 of our exam room machines. I went most of 2013 with AC crashing every other patient it seemed. Always when logging on when came into the room. Embarrassing when you don't remember anything about the patient and 1-2 minutes seems like hours while apologizing for the computer and asking the patient their name. Becomes a sick joke when it happens every time they come in.
_________________________

Dan
Rheumatology

Top
#60070 - 01/20/14 04:30 AM Re: DEA Expired and AC Crashing [Re: Scott]
Scott Offline
Member

Registered: 03/24/08
Posts: 206
I've tried it on 2 different Win 7 machines and on the server which is SBS2008, I get a runtime error 90 and it shuts down. This only happens when I try to open the deleted messages.

Top
#60071 - 01/20/14 05:42 AM Re: DEA Expired and AC Crashing [Re: Scott]
DanWatrous Offline
Member

Registered: 02/07/12
Posts: 386
Loc: Fruit & Nutsville
Found this, but it probably will not help if you have the same problem on every machine. Please be careful messing c registry without a pro.

http://www.registryquick.net/runtime/Fix-Runtime-error-90-How-to-Fix-Runtime-error-90-17436.html

http://www.wiki-errors.com/err.php?wiki=90

I would call guardian support with ideas and let them sort out the differential diagnosis.
_________________________

Dan
Rheumatology

Top
#60084 - 01/21/14 03:12 AM Re: DEA Expired and AC Crashing [Re: Scott]
Scott Offline
Member

Registered: 03/24/08
Posts: 206
Thanks!

Fixed the DEA thing. I logged into the admin panel and pulled up my user name. There was a little button on there that said verify, I clicked that and now everything is good.

Deleted items are still causing a crash, time for Guardian support.

Top

Moderator:  Indy, JBS, Sandeep 
Shout Box

Who's Online
0 registered (), 10 Guests and 52 Spiders online.
Key: Admin, Global Mod, Mod
Top Posters
Bert 11201
JBS 2483
Sandeep 2192
Wendell365 2184
Leslie 2002
ryanjo 1994
Wayne 1889
Steven 1716
Indy 1710
hockeyref 1669
Newest Members
KATHYS, TM Craft, Mr.Updoxer, carolep, RichieB
4409 Registered Users
Forum Stats
4409 Members
16 Forums
7846 Topics
70551 Posts

Max Online: 172 @ 11/06/17 05:20 PM