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MACRA/MIPS requirements for 2018
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AC access slow, aka server is slow
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#71199 - 05/05/17 03:32 PM Manual Verification Required
Happy Birthday Lindsay Offline
Member

Registered: 12/26/06
Posts: 63
Loc: NC
I cannot login to AC as user, just as ADMIN, which doesn't get me to the EMR program. I get message that I have not verified license in last 120 days. I don't have Guardian Angel Support, as I use AC just for old records. I have the Registration Code, but this computer has no internet access (not allowed by current employer). I assume the code must go via internet to AC office? Not sure how this verification works. AC won't help me due to no GA support.Any ideas? I need access to AC, as it holds records from 2006-2015.
_________________________
Toby Lindsay, MD
Family Practice, Cashiers NC

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#71201 - 05/05/17 04:26 PM Re: Manual Verification Required [Re: Lindsay]
JBS Online   content
Member

Registered: 09/20/09
Posts: 2513
Loc: Baltimore, MD
What version of AC?
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Jon
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#71202 - 05/05/17 04:39 PM Re: Manual Verification Required [Re: Lindsay]
Happy Birthday Lindsay Offline
Member

Registered: 12/26/06
Posts: 63
Loc: NC
6.3.6
_________________________
Toby Lindsay, MD
Family Practice, Cashiers NC

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#71203 - 05/05/17 05:03 PM Re: Manual Verification Required [Re: Lindsay]
Indy Offline
Member

Registered: 06/23/09
Posts: 1744
Loc: Western US
Toby,

have you tried changing/resetting the password for login account so that you can log into the application?
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#71204 - 05/05/17 06:30 PM Re: Manual Verification Required [Re: Lindsay]
Happy Birthday Lindsay Offline
Member

Registered: 12/26/06
Posts: 63
Loc: NC
It will only let me log in as ADMIN and not as physician/clinical. My username is not in the dropdown. I added another user, but it doesn't drop down as an option.
_________________________
Toby Lindsay, MD
Family Practice, Cashiers NC

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#71205 - 05/05/17 06:35 PM Re: Manual Verification Required [Re: Lindsay]
Indy Offline
Member

Registered: 06/23/09
Posts: 1744
Loc: Western US
Originally Posted By: Lindsay
It will only let me log in as ADMIN and not as physician/clinical. My username is not in the dropdown. I added another user, but it doesn't drop down as an option.


The name doesn't have to be in the dropdown, you can just type it in. Then type in the matching password.

If that still doesn't work, you can try ghosting the machine back 3 months, disconnect from the network, and restart it and try.
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Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed

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