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#71565 - 08/18/17 03:13 PM disappearing notes
DanaClark Offline

Registered: 05/08/15
Posts: 1
I'm posting on behalf of my husband who is an MD using AC.

He will be editing a visit note, and when he is done for the moment, he tries to save or forward that visit note, but he is presented with a pop-up message that says "Are you sure you want to delete this note?" (or something like that). The answer would be emphatically "No!", but he has no other option but to click "OK." Then all his work is for naught, as the visit note gets deleted.

This happens only occasionally, and I can't seem to figure out what the surrounding circumstances are that make it happen. I have also been unable to recreate the problem so I can witness it for myself.

So, I guess my questions would be:
1. Has this happened to anyone else, and if so, have you discovered a cause and/or workaround or solution?

2. If I can't prevent this from happening to him, is there any way to recover the note? Is the 'delete' simply a soft-delete, and therefore I can somehow recover it for him?

I've searched the forums, but could not find anyone reporting a similar issue. I thought I would check here first before submitting a ticket to AC tech support.

Any help is greatly appreciated!


Dana Clark
Clark Family Medicine
Newland, NC

#71566 - 08/18/17 04:11 PM Re: disappearing notes [Re: DanaClark]
Nephros Offline

Registered: 01/19/11
Posts: 302
Loc: Ca
Seems bizarre, I've Never seen that (started on 5.9, now on 9.1 )
What version (the real gurus here will ask that)

use Ctrl-S to save to self, works well

The note is in his deleted items, but WITHOUT any changes make after he loaded.

Ask him to take screen shots BEFORE clicking OK if it happens again

Would be VERY frustrating
Do the right thing. The rest doesn’t matter. Cold or warm. Tired or well-rested. Despised or honored. – --Marcus Aurelius --

#71567 - 08/18/17 04:12 PM Re: disappearing notes [Re: DanaClark]
Raj1 Offline

Registered: 11/12/11
Posts: 160
Loc: Port St Lucie, FL
If I am working on a a note and do not finish it, I will forward the note to myself. If the note is mistakenly deleted I would go to the deleted section for the charts and retrieve the note from there. If the note is deleted by mistake you can usually find it in the deleted list from the charts list.
From (mostly) sunny Port St Lucie, florida

#71606 - 08/31/17 08:39 PM Re: disappearing notes [Re: DanaClark]
suels Offline

Registered: 08/16/17
Posts: 1
where is the deleted section ??

#71607 - 08/31/17 09:39 PM Re: disappearing notes [Re: suels]
Indy Offline

Registered: 06/23/09
Posts: 1744
Loc: Western US
Originally Posted By: suels
where is the deleted section ??

In your messages, go up and select Deleted Items.

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