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#71743 - 10/01/17 03:05 AM Quest Lab ordering from AC
a_ramiz Offline

Registered: 11/12/14
Posts: 25
Loc: Houston, Texas
We enabled this feature for our practice for about since Sep 1 2017. We find it very useful and fairly easy to place orders. The only grief we are having is because Quest will not accept insurance ID with spaces and dashes. All our insurance IDs are coded with dashes or spaces to improve readability. Now for every order in Quest we have to manually remove these dashes or spaces.

Anyone else also experiencing this and finds it a sore point.

Clearly if AC removes these spaces or dashes from insurance ID field before making it available to Quest, life could be better...

Thoughts ?

Houston, TX

#71783 - 10/09/17 10:01 PM Re: Quest Lab ordering from AC [Re: a_ramiz]
a_ramiz Offline

Registered: 11/12/14
Posts: 25
Loc: Houston, Texas
There was no response from anyone on this Quest Lab ordering inquiry.

Are you not using Quest ordering in AC ?

Or the member IDs do not have dashes or spaces for your practice ?

Houston TX

#71816 - 10/15/17 08:29 PM Re: Quest Lab ordering from AC [Re: a_ramiz]
Dean Offline

Registered: 02/20/12
Posts: 29
Loc: Pittsburgh, PA
Our practice had a similar issue a number of moths ago. Some patients wouldn't 'pull up' in Quest. After weeks and weeks of troubleshooting with Amazing Charts and Quest, it was determined that a hyphen in the Insurance Company name was the culprit. Once this was determined, a few weeks later Quest rolled out a patch that fixed this issue. Perhaps they can do the same for account numbers?

Emmanuel Family Practice
Pittsburgh, PA

#71849 - Yesterday at 03:20 PM Re: Quest Lab ordering from AC [Re: a_ramiz]
a_ramiz Offline

Registered: 11/12/14
Posts: 25
Loc: Houston, Texas
Thank you Dean.

I shall push Quest to roll out this solution for all.


#71855 - Today at 05:03 AM Re: Quest Lab ordering from AC [Re: a_ramiz]
SoCalFP Online   content

Registered: 12/08/11
Posts: 33
Loc: Southern California
Might a current user elaborate further on the work flow with the bidirectional Quest lab orders?
I'm trying to understand if this might be practical for my practice, or add more time than it is worth.
My current workflow for ordering labs is:
...Click on one or more from custom library of tests I created or edited from defaults that come with AC (e.g. CBC with diff)
...Click on Hardcopy Printer
9 clicks total. Tell patient to pick up hardcopy lab slip from receptionist on way out. Quest knows nothing about order until patient shows up at lab with hardcopy of requisition. Patients lose hardcopy requisitions sometimes.

There was another post here: "Amazing Charts Forums Discussions General Discussion Can AC send Lab orders electronically to Quest Labs?" that suggested users activating the bidirectional interface then have to take one or more actions in their browser window on Quest's Care360 website to complete the lab order.

Can anyone elaborate, particularly on the number of additional clicks or data fields that must be completed?
Does the browser open automatically and log you onto Quest automatically and open the patient record automatically and open the requisition automatically, or are these all user tasks that must be added to the work flow?
Does it save the order to the EncounterNote automatically?
Does it print or e-mail anything to the patient to remind them labs have been ordered and to go to the lab?
If so, does it do so immediately for labs intended to be done now, and at a future date for labs intended to be drawn 1 week before a 3 month return visit?
If you haven't pre-loaded a rarely used test into your AC order set, does the interface allow you to search in AC for the one you want (for example "pertussis" returns 7 choices of tests on Quest's website)?

Family Practice


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