Amazing Charts User Board
Most Recent Posts
E-Rx with Exostar, as Verizon will no longer support Controlled E-Rx
by DCubed
2 seconds ago
Free Up Space
by DocGene
Today at 07:13 PM
AC in the cloud vs. server based
by jimmie
Today at 06:07 AM
User preferences
by Tomastoria
Today at 03:30 AM
Archiving old patients from AC data base
by JamesNT
Yesterday at 05:14 PM
Printing growths charts
by Boondoc
Yesterday at 12:28 AM
MACRA/MIPS requirements for 2018
by Tiffany
02/20/18 04:15 PM
AC access slow, aka server is slow
by Bert
02/19/18 03:26 AM
Labs and Diagnostics.
by Dru
02/18/18 07:15 PM
sql 2012 sp4 update
by beagle
02/16/18 07:12 PM
Upgrade Costs?
by Bert
02/13/18 11:46 PM
Amazing Charts User Board Link
by Indy
02/13/18 12:20 AM
Structured family history
by DoctorMel
02/12/18 02:36 PM
Confidential information charting
by JBS
02/12/18 12:47 AM
MIPS/MACRA attestation
by joseph
02/11/18 09:20 PM
Topic Options
#71917 - 11/06/17 02:39 PM How to handle updox "read" and "unread" items
DrLee Offline

Registered: 06/15/11
Posts: 221
How does everyone else handle "read" and "unread" patient messages in Updox? We send all lab results, statements, and other information to patients through Updox, then we either get a "read" or "unread" response. We have been saving these all, but honestly it's getting to be too much to handle with 9 providers. How does everyone else handle this? I know they are "saved" in Updox, but honestly when you go to search, it always times out, I assume because we have so many items. Thanks for any opinions or help.

David Lee, MD
Dallas, TX

#71918 - 11/06/17 04:27 PM Re: How to handle updox "read" and "unread" items [Re: DrLee]
Indy Offline

Registered: 06/23/09
Posts: 1744
Loc: Western US

What are you looking to achieve? I can see saving the read messages to the AC chart if you are looking to document their read of the message - is that part of your process?

Based on my conversations with practices, they are more interested in those reminders that come back when a message isn't read. That typically requires additional staff work to follow-up and get the patient to read their messages. That then becomes a question of the most efficient workflow for the practice.

Indy's Blog
Our Name is Our Creed

#71921 - 11/06/17 07:59 PM Re: How to handle updox "read" and "unread" items [Re: DrLee]
DrLee Offline

Registered: 06/15/11
Posts: 221
Actually looking for both. It seems medicolegally best to save all read and unread. Of course unread will need work to track down and make sure any actions were completed. Wish this could be automated, especially saving "read" messages to AC automatically. Would save us a TON of work.

David Lee, MD
Dallas, TX


Moderator:  Indy, JBS, Sandeep 
Shout Box

Who's Online
0 registered (), 1 Guest and 46 Spiders online.
Key: Admin, Global Mod, Mod
Top Posters
Bert 11326
JBS 2510
Sandeep 2210
Wendell365 2193
ryanjo 2004
Leslie 2002
Wayne 1889
Indy 1744
Steven 1718
hockeyref 1673
Newest Members
Cronus, DanARS, lajohnston, JessieARS, Bunkee
4443 Registered Users
Forum Stats
4443 Members
16 Forums
7906 Topics
71086 Posts

Max Online: 186 @ 11/25/17 05:44 AM