Amazing Charts User Board
Most Recent Posts
Ask an Updox Guy
by DoctorMel
Yesterday at 09:53 PM
Backup Laptop
by AnneMarie
Yesterday at 08:56 PM
An added feature under Harris
by AnneMarie
Yesterday at 08:52 PM
Quality Payment Program Year 2: MIPS Highlights
by koby
Yesterday at 08:36 AM
Medware
by Tomastoria
Yesterday at 04:32 AM
Automated Vital Signs
by AmazingDave
11/20/17 08:23 PM
Upgrade to V9.4.4
by SteveH
11/19/17 07:59 PM
Cancer Registry
by DSimpson
11/19/17 03:27 AM
Censorship
by Bill
11/18/17 07:32 PM
Amazing Utilities
by GoBruins
11/17/17 06:29 PM
Problem with opening an Amazing Chart support ticket
by a_ramiz
11/17/17 03:20 PM
controlled substance electronic prescriptions
by jimmie
11/16/17 09:26 PM
Closing a Practice - Records Retention Question
by DManuele
11/16/17 03:44 PM
not sending Rx's to printer
by koby
11/16/17 01:16 PM
Are upgrades and beta testing stagnated due to upgrade procedures?
by Bert
11/15/17 09:50 PM
Topic Options
#71917 - 11/06/17 02:39 PM How to handle updox "read" and "unread" items
DrLee Offline
Member

Registered: 06/15/11
Posts: 217
How does everyone else handle "read" and "unread" patient messages in Updox? We send all lab results, statements, and other information to patients through Updox, then we either get a "read" or "unread" response. We have been saving these all, but honestly it's getting to be too much to handle with 9 providers. How does everyone else handle this? I know they are "saved" in Updox, but honestly when you go to search, it always times out, I assume because we have so many items. Thanks for any opinions or help.

David Lee, MD
IM
Dallas, TX

Top
#71918 - 11/06/17 04:27 PM Re: How to handle updox "read" and "unread" items [Re: DrLee]
Indy Offline
Member

Registered: 06/23/09
Posts: 1710
Loc: Western US
David,

What are you looking to achieve? I can see saving the read messages to the AC chart if you are looking to document their read of the message - is that part of your process?

Based on my conversations with practices, they are more interested in those reminders that come back when a message isn't read. That typically requires additional staff work to follow-up and get the patient to read their messages. That then becomes a question of the most efficient workflow for the practice.
_________________________
Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed

Top
#71921 - 11/06/17 07:59 PM Re: How to handle updox "read" and "unread" items [Re: DrLee]
DrLee Offline
Member

Registered: 06/15/11
Posts: 217
Actually looking for both. It seems medicolegally best to save all read and unread. Of course unread will need work to track down and make sure any actions were completed. Wish this could be automated, especially saving "read" messages to AC automatically. Would save us a TON of work.

David Lee, MD
IM
Dallas, TX

Top

Moderator:  Indy, JBS, Sandeep 
Shout Box

Who's Online
0 registered (), 10 Guests and 52 Spiders online.
Key: Admin, Global Mod, Mod
Top Posters
Bert 11201
JBS 2483
Sandeep 2192
Wendell365 2184
Leslie 2002
ryanjo 1994
Wayne 1889
Steven 1716
Indy 1710
hockeyref 1669
Newest Members
KATHYS, TM Craft, Mr.Updoxer, carolep, RichieB
4409 Registered Users
Forum Stats
4409 Members
16 Forums
7846 Topics
70551 Posts

Max Online: 172 @ 11/06/17 05:20 PM