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Cant install AC on Windows 10
by ryanjo
01/12/18 02:00 AM
Topic Options
#72202 - 01/08/18 12:37 AM Cant install AC on Windows 10
barcafan1990 Offline
Member

Registered: 06/06/12
Posts: 187
Loc: Brandon, FL
Good evening,

I am in a rut because I can't install AC 9.4.3 on (now) 2 brand new dell PCs running Windows 10. It gets "interrupted" during the installation wizard at Installing Windows features/roles.
These are client pcs, not the main computer. At first I thought it was the PC but I opened up the 2nd PC box and ran into the same.

I've disabled UAC, run as admin, run in compatibility mode, booted in Safe Mode, Reset Windows on both computers, ran Windows updates.
I've tried previous installers 9.3.1, 9.0.0
I've manually installed C++ 2005, .NET 3.5 but can't figure out what other feature needs to be installed for the Install wizard to complete.

It keeps failing at the same point and tells me "The wizard was interrupted before Amazing Charts v9.x.x could be completely installed."

Does anybody have suggestions?
_________________________
Josue
Tampa, FL

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#72203 - 01/08/18 01:44 AM Re: Cant install AC on Windows 10 [Re: barcafan1990]
carlfogel Offline
Member

Registered: 09/26/12
Posts: 59
Dear Josue,

Just in case, here's something quick . . .

Right-click on the install file on the W10 station.

Left-click on "Properties" on the menu that comes up.

If there's a message about the file being blocked, check the box to unblock it.

Then restart to make sure that Windows understands.

Cheers,

Carl Fogel

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#72207 - 01/08/18 12:21 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
barcafan1990 Offline
Member

Registered: 06/06/12
Posts: 187
Loc: Brandon, FL
Thanks Carl, I looked in every tab in properties and there is nothing that says its blocked.
_________________________
Josue
Tampa, FL

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#72208 - 01/08/18 12:55 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
koby Offline
Member

Registered: 05/14/09
Posts: 569
Loc: Canaan CT
Shut off all your antivirus programs

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#72209 - 01/08/18 01:07 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
barcafan1990 Offline
Member

Registered: 06/06/12
Posts: 187
Loc: Brandon, FL
There is none except for the built in Windows defender. I canít find where to turn that off
_________________________
Josue
Tampa, FL

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#72210 - 01/08/18 01:56 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
JBS Offline
Member

Registered: 09/20/09
Posts: 2498
Loc: Baltimore, MD
In my experience, despite claims to the contrary, you will probably need help from AC to install on a new machine with 9.4.3 due to the changes mandated by "security concerns".
_________________________
Jon
GI
Baltimore

Reduce needless clicks!

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#72214 - 01/08/18 03:34 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
Sandeep Offline
G

Registered: 04/14/11
Posts: 2206
Loc: California
_________________________
Sandeep Luthra | Sandeep@LTMedical.net
www.LTMedical.net | (888) 285-8812

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#72216 - 01/08/18 06:23 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
barcafan1990 Offline
Member

Registered: 06/06/12
Posts: 187
Loc: Brandon, FL
That is what it needed. Thank you Sandeep!
_________________________
Josue
Tampa, FL

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#72217 - 01/08/18 07:46 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
JBS Offline
Member

Registered: 09/20/09
Posts: 2498
Loc: Baltimore, MD
As soon as Sandeep answered, I figured I had to be wrong. cry
_________________________
Jon
GI
Baltimore

Reduce needless clicks!

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#72220 - 01/09/18 01:41 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
[email protected] Offline
Member

Registered: 04/08/14
Posts: 70
Without getting into the technical details here, Windows published an update for Win 10 mid last year which impacts our current 9.4.3 installer and causes this issue. It's limited to clean AC installs on new WIN 10 computers ..updates work fine. Support has been aware of this and has been assisting users. This has been resolved in version 10.
_________________________
Chris

Chris Conrad - Product Manager for Amazing Charts

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#72221 - 01/09/18 07:01 PM Re: Cant install AC on Windows 10 [Re: barcafan1990]
barcafan1990 Offline
Member

Registered: 06/06/12
Posts: 187
Loc: Brandon, FL
Thank you all for the help and update. What changes are coming in version 10?
_________________________
Josue
Tampa, FL

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#72247 - 01/12/18 02:00 AM Re: Cant install AC on Windows 10 [Re: barcafan1990]
ryanjo Offline
Member

Registered: 11/02/06
Posts: 1998
Loc: Central Florida
Originally Posted By: barcafan1990
What changes are coming in version 10?


Besides eliminating the draconian installer certification requirement.
_________________________
John
Internal Medicine

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