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#71488 - 07/31/17 04:00 PM Issues With Electronic Prescribing
[email protected] Offline
Member

Registered: 01/12/16
Posts: 13
Hello,

Today is Monday July 31st.

If you are experiencing difficulty transmitting E-Prescriptions, please note that our partner NewCrop is experiencing technical difficulties.  They are aware of the issue and are working on a resolution.  We apologize for any inconvenience this may cause you.  Feel free to try and re-send your prescriptions periodically throughout the day, as when the issue is resolved, the fix will be automatic. 

We will also announce on the Amazing Charts user board when the issue has been resolved.   

[email protected]

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#71491 - 07/31/17 06:40 PM Re: Issues With Electronic Prescribing [Re: [email protected]]
Indy Offline
Member

Registered: 06/23/09
Posts: 1744
Loc: Western US
Nick - thanks for the update - I appreciate it, as I'm sure others in the community do as well.

I'm hearing that NewCrop has bypassed their internal problems for now so that operations are normal for now.

I'd suggest NewCrop get a status page as Updox has, so that we don't have to hear through the grapevine that they are operationally impaired.
_________________________
Indy
"Boss"

Indy's Blog

www.BestForYourPractice.com
Our Name is Our Creed

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#72397 - 02/06/18 12:42 AM Re: Issues With Electronic Prescribing [Re: [email protected]]
KenP Offline
Member

Registered: 01/13/05
Posts: 387
Lots of problems with standard electronic prescribing today. Getting lots of errors in Amazing Charts Inbox:

"The following prescription has failed to transmit to the requested pharmacy. Please resend this prescription.

Failure Reason: System.Net.WebException: The operation has timed out
at System.Net"

x 3 prescriptions
and
"The following prescription has failed to transmit to the requested pharmacy. Please resend this prescription.

Failure Reason: UIB Trace Number is Invalid"
_________________________
...KenP
Internist
Florida

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#72400 - 02/06/18 11:48 PM Re: Issues With Electronic Prescribing [Re: [email protected]]
Bert Offline
Admin

Registered: 09/27/03
Posts: 11326
Loc: Brewer, Maine
I don't get these messages, but are you sending to a Rite Aid or Walgreens? Especially a Rite Aid.
_________________________
Bert
Pediatrics
Brewer, ME

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#72404 - 02/07/18 04:54 PM Re: Issues With Electronic Prescribing [Re: [email protected]]
Bert Offline
Admin

Registered: 09/27/03
Posts: 11326
Loc: Brewer, Maine
Didn't see the bottom error.

"UIB trace number is invalid" is a SureScripts error code meaning it was a duplicate script, which had already been received.

Not an AC error. Not a NewCrops error.
_________________________
Bert
Pediatrics
Brewer, ME

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