Overall I too am pleased.
Their concept of email for customer support is wonky but usually works. I would much prefer either phone or chat, but they discontinued that service.
It is best done if you are already doing billing in-house. There is a learning curve to billing that needs to be considered. That said, it is like most billing programs not as intuitive as AC, but very straightforward.
I agree that it takes several months to get everything going, but this will be true of any billing transition.
Pediatrician in Chicago
The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them