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#72599 - 03/01/18 08:00 PM ACPM
KarenZ Offline

Registered: 06/02/11
Posts: 1
We are interested in hearing from practices actively working in ACPM. Please share the pros and cons.

#72601 - 03/02/18 04:49 AM Re: ACPM [Re: KarenZ]
yohanpark Offline

Registered: 08/17/12
Posts: 3
Loc: bayside, ny
Hi Karen, I am a pediatrician and we transitioned to acpm September 2017, Though I had staffs handle the training and don't know all the work involved with the transition, I can tell you that there was definitely some adjustment period and I have to say it took a good 3 to 4 months for the billing reimbursement to match the previous way we did billing (we outsourced to a billing company with paper super bills). This being said here are some of the pros and cons

Able to track specific procedures and lookup specific bills
Submit bills much faster

Have to keep track of the errors when submitting the bills from ac to acpm to clearinghouse, so you need a dedicated member who is familiar with the system
Customer support for acpm after the training is not the most responsive , which is I guess a big issue with ac as well.

Overall I am please but there is some growing pain involved. What really helped in the end is that I found someone who was already familiar with acpm, who now does my billing for my office.

#72603 - 03/02/18 01:42 PM Re: ACPM [Re: KarenZ]
Wendell365 Offline

Registered: 11/09/05
Posts: 2201
Loc: Chicago, IL
Overall I too am pleased.

Their concept of email for customer support is wonky but usually works. I would much prefer either phone or chat, but they discontinued that service.

It is best done if you are already doing billing in-house. There is a learning curve to billing that needs to be considered. That said, it is like most billing programs not as intuitive as AC, but very straightforward.

I agree that it takes several months to get everything going, but this will be true of any billing transition.
Pediatrician in Chicago

The patient's expectation is that you have all the answers, sometimes they just don't like the answer you have for them


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