How the COVID-19 Pandemic Made Patients Believe in Telehealth

By Apurva Komandur

Patient Portal

Telehealth usage skyrocketed during the COVID-19 pandemic. However, providers may wonder whether patients are still interested in its use as things begin to return to normal. SYKES, a customer experience firm, conducted a telehealth survey to find out what patients think about technology and virtual care going forward.

According to insights found in the survey, trust in telehealth to offer quality services increased 14 percent during the pandemic, with 80 percent of people now believing telehealth can offer quality care. The belief that telehealth is comparable to in-person care increased 9 percent since the beginning of the pandemic, with 41 percent now seeing it as equivalent to an in-office visit. 88 percent of people who tried telehealth during the pandemic plan to continue using it for non-urgent consultations, 52 percent report seeing their physician more often due to telehealth, and 64 percent would prefer to have parts of their annual exam done via telehealth. Ultimately, the COVD-19 pandemic helped advance telehealth usage and acceptance among patients and providers.

To find out more about the survey and its key insights on telehealth use throughout the pandemic and beyond, click here to read the article.

Treat Patients Remotely with Our Telehealth Solutions

In order to best serve the needs of your practice throughout the COVID-19 crisis and beyond, we’ve teamed up with two telemedicine providers. We want to be sure you’re able to continue treating patients while reducing the spread of COVID-19. 

Here’s some of the capabilities of these telehealth solutions:

  • Remotely deliver in-home patient care
  • Initiate secure text conversations to patients instantly and easily
  • Initiate telehealth video visits with the click of a button
  • Maintain logs of chats and videos for billing and audit


Click here to learn more about our telemedicine partners, DrFirst and Updox, to see which solution is right for your practice.

Apurva Komandur is a student and Marketing Intern at Amazing Charts. She is interested in sharing valuable information to help practices flourish.