March 19, 2020
UPDATED APRIL 2, 2020
A Note to our Customers about COVID-19
We sent out a message last week indicating our employees would begin working remotely if the situation surrounding COVID-19 required it, and we’ve made the decision to do so. We’re still well positioned to support and prevent disruptions for your practice. You can reach our Support team through the normal channels.
Our main focus right now is helping our customers. We’re shifting our priorities to mitigate any issues related to COVID-19, and we’ll be doing everything we can to help our providers and their patients. To that end, we’re focused on enabling the delivery of telemedicine and remote clinical services, and our solutions are fully capable of supporting the billing and documentation for these activities. These solutions are aligned with the recent stimulus packages to enable our practices to continue to see patients and take full advantage of available relief measures. We’ll be monitoring this closely and will deploy updates and guidance as needed. We’ve partnered with telemedicine and remote clinical support vendors to make these services immediately available. See below for more info on our telehealth and remote practice support solutions.
Please be aware that we will be increasing communication with you in the coming days to keep you aware of product-specific information related to COVID-19.
Thanks for working to keep all of us safe and healthy.
Russ Keene
EVP, Amazing Charts
What We're Doing to Help
We've made
telemedicine available
We’ve partnered to provide the option for our practices to add telemedicine capabilities. Click here for more information or to schedule a consultation.
Increase Revenues with
Remote Services
Looking for ways to increase revenue and take advantage of the recent stimulus plan? Have patients who are now unable to visit your office but need consistent care? If so, we can help. Click here to learn more.
We’ve interpreted the
stimulus packages
We took the time to sift through the many sources of information available and summarized the stimulus packages passed in the last month. We explain what relief is available for independent practices, and what you can do to take advantage of these measures immediately. Click here to read our summary.
Remote Practice Support
We’re happy to provide a solution enabling practices to take full advantage of the relief measure. This tool provides more flexibility in enrolling and delivering chronic care management, remote patient monitoring, and behavioral health integration. Our Practice Support service allows you to leverage remote clinical staff to help you enroll your Medicare patients and deliver these services. There’s no investment or assumption of salaried or hourly staff, as the cost is tied to actual charges of existing billable codes. Click here to learn more.
Webinar: Telemedicine Billing/Coding During the COVID-19 Emergency
NEW WEBINAR on April 6 – Updates: Telemedicine Billing/Coding During the COVID-19 Emergency
A follow up to the webinars on March 23, we hosted another set of webinars on Monday, April 6 with new updates on Telemedicine Coding and Billing changes. The presenter, Enos Medical Coding, has been working closely with MGMA and payers to bring timely and accurate education to providers during the COVID-19 Emergency. There was a Q&A session at the end.
You can access the following materials from the April 6 webinar below:
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You can access the following materials from the March 23 webinar below:
- Webinar Recording
- Webinar Slides
- Common Questions
- Reimbursement for Telemedicine Doc
- Telehealth CPT Codes
For AC EHR users, you are required to add new Telehealth CPT codes. Click here to access instructions and learn more.
Webinar: Managing COVID-19 by using your EHR
Watch this webinar replay to learn more about the tools already available to you today, which you can use to engage your patients in managing COVID-19. We covered how you can identify your higher risk patients, advise your patients what to do, and address their concerns. There is a lot of misinformation out there about the virus through social media, so it’s important that your patients receive the personalized guidance they need. There was a Q&A session at the end.
Amazing Charts EHR | Watch Webinar Replay
CareTracker EHR | Watch Webinar Replay
We will continue to update this page as new information is made available.