Amazing Charts Support
Check out all of our client support services below.
Contact Support
Chat with Support
Click the button below for the fastest way to access our Support team.
Send us an Email
Reach out to us via email at any time to schedule an appointment or request support.
Give us a Call
Select “1” for Support IMPORTANT NOTE: Our phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.
Make an Appointment with the Technical Support Team
The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please request an appointment.
Support is available Monday – Friday from 8 a.m. to 8 p.m. ET.
Helpful Information to Have Ready:
- The version of Amazing Charts you’re using (select “Help” and then “About Amazing Charts” on your main screen to see your version)
- The specific problem you are experiencing
- Your computer hardware, if possible (e.g., processor)
- Your Operating System, if possible
- How many computers are affected
- How your computer network is set up, including which computers are wired and which are connected wirelessly.
Other Client Resources
Client Portal
Access the Client Portal account to see financial information, manage renewals, and purchase additional services. If you have never accessed the Client Portal or you forgot your password, click “Forgot Password?” on the main sign-in page, enter the email address we have on file, and click “Recover”.
For Remote Access
To solve problems in the most efficient way possible clients can invite our expert technicians to remotely access their computers:
Use chat function (or call) to get the unique code
Click here and enter code.
For Accounting Inquiries
Access System/Hardware Requirements
Click here to view.
