System Requirements

System Requirements

Main Computer Versus Local Computer

First, let’s define the computers that run Amazing Charts.

At most typical practices, multiple “local computers” access the Amazing Charts database from a single “main computer.”  At smaller practices, the “main computer” may be used for multiple purposes.

But if you have more than a few users, or are using ten or more different computers, we recommend you set up a dedicated “main computer” to hold your Amazing Charts databases.

In rare cases, a very small “micro” practice may have a single computer to both store and access the Amazing Charts database.  This is by default the “main computer.”

Hardware Requirements

(Main Computer)
(Local Computers)
ProcessorIntel i7 or equivalent
Xenon E3 for larger practices*
Intel i5 or equivalentIntel i3 or equivalentIntel i3 or equivalent
Operating SystemWin 8 or 10, 64-bitWin 8 or 10, 64-bitWin 8, or 10Win 8, or 10
16 GB for larger practices*
8 GB6 GB4 GB
Hard Drive2 TB or more based on imported items1 TB or more based on imported items32 GB16 GB

*Six or more clinicians

Windows OS Service Packs

Once you identify your operating system, please make sure you are on the latest Service Pack from Microsoft.

We do not advise installing AC on Home versions of any Windows OS.

Microsoft Windows Operating System Service Pack Required
Windows Server 2012 R2n/a
Windows 8.1n/a
Windows 10n/a
Win Server 2019n/a

Supported Browser

Internet Explorer (I.E. 11) is the minimum supported version for optimal results.

Wired or Wireless?

While many of our clients use a wireless network without any issues, wireless connections may cause slowness and connectivity issues even when configured correctly.

Amazing Charts strongly recommends that all computers are hardwired to the Main (“Server”) and that medical practices avoid running their EHR over a wireless network.  For best network performance we suggest a wired gigabit connection.

If you must use a wireless network, we suggest using equipment that can take advantage of the 802.11n standard with multiple access points.

We recommend you contact your IT professional to assist you with hardware related needs outside of the Amazing Charts software. If you don’t have an IT professional, click here to view our list of certified IT partners who service various regions of the country.

AC in the Cloud

If you are using the Amazing Charts EHR Hosted / AC in the Cloud solution, we recommend at least a 1 megabit per second upload/download rate per seat.

Amazing Backup

There is a minimum upload speed requirement of 256 Kilobytes/s or 2 megabits/s (mbps). If you do not meet the minimum requirement, you can check with your ISP to see if anything can be done to meet that speed.