System Requirements
Main Computer Versus Local Computer
First, let’s define the computers that run Amazing Charts.
At most typical practices, multiple “local computers” access the Amazing Charts database from a single “main computer.” At smaller practices, the “main computer” may be used for multiple purposes.
But if you have more than a few users, or are using ten or more different computers, we recommend you set up a dedicated “main computer” to hold your Amazing Charts databases.
In rare cases, a very small “micro” practice may have a single computer to both store and access the Amazing Charts database. This is by default the “main computer.”
Hardware Requirements
| Server (Main Computer) | Workstations (Local Computers) | |||
|---|---|---|---|---|
| Recommended | Minimum | Recommended | Minimum | |
| Processor | Intel i7 or equivalent (*or Xenon E3) | Intel i5 or equivalent | Intel i3 or equivalent | Intel i3 or equivalent |
| Operating System | Windows 11 Pro Windows Server 2019 Windows Server 2022 | Windows 10 Pro – 64 bit | Windows 11 Pro | Windows 10 Pro – 64 Bit |
| RAM | 24 GB | 16 GB | 8 GB | 8 GB |
| Hard Drive | 2 TB or more based on imported items | 1 TB or more based on imported items | 32 GB | 16 GB |
* = for large practices (over 6 clinicians)
Amazing Charts follows the Microsoft Operating System Lifecycle. In general, this means (5) years of Mainstream Support, which includes features and security updates, followed by (5) of Extended Support, which only includes security updates. At the end of the Extended Support period an operating system is considered to be End of Life (EOL) and is no longer supported by Microsoft.
The Home editions of Windows 10/11 are not HIPPA compliant and are not supported by Amazing Charts.
Windows Server 2016 is EOL on January 11, 2027
Windows 10 is EOL on October 14, 2025
Amazing Charts does not test installations of Amazing Charts on Mac computers using Windows virtual machines/emulators and therefore our Technical Support Team will be unable to assist with any installation, connection, or performance issues of Amazing Charts in those environments.
Windows OS Service Packs
Once you identify your operating system, please make sure you are on the latest Service Pack from Microsoft.
We do not advise installing AC on Home versions of any Windows OS.
| Microsoft Windows Operating System | Service Pack Required |
|---|---|
| Windows Server 2019 or 2022 | Latest Service Pack |
| Windows 10 | Latest Service Pack |
| Windows 11 | Latest Service Pack |
Supported Browser
Chrome is the supported browser for optimal results.
Wired or Wireless?
While many of our clients use a wireless network without any issues, wireless connections may cause slowness and connectivity issues even when configured correctly.
Amazing Charts strongly recommends that all computers are hardwired to the Main (“Server”) and that medical practices avoid running their EHR over a wireless network. For best network performance we suggest a wired gigabit connection.
If you must use a wireless network, we suggest using equipment that can take advantage of the 802.11n standard with multiple access points.
We recommend you contact your IT professional to assist you with hardware-related needs outside of the Amazing Charts software.
AC in the Cloud
If you are using the Amazing Charts EHR Hosted / AC in the Cloud solution, we recommend Business Class Internet speed.
Amazing Backup
There is a minimum upload speed requirement of 256 Kilobytes/s or 2 megabits/s (Mbps). If you do not meet the minimum requirement.
Contact your ISP to upgrade to Business Class Internet speed.
