Customer Support

Access the Client Portal
Click here to access your Client Portal account, where you can see financial information, manage renewals, and purchase additional services. If you have never accessed the Client Portal or you forgot your password, click “Forgot Password?” on the main sign in page, enter the email address we have on file, and click “Recover.”

Go To Client Portal

Access System/Hardware Requirements
Click here to view.

Contact the Support Team
First, did you know you may be able to answer many of your questions instantly using the self-help resources found inside the program? Simply click on the Help button inside Amazing Charts EHR.

You can reach our Support team via the methods below. Support is available on weekdays from 8am to 8pm ET, with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Victory Day (8/13), Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve, and Christmas.

Also, for Accounting inquiries, please call us at 613-226-5511 ext 2230.

Your ability to e-prescribe will expire at the end of August 2021. The latest Amazing Charts Version 11.1 contains critical software enhancements necessary to meet new electronic Prescribing regulations which go into effect in August 2021.

If you are using Amazing Charts in the Cloud, this message does not apply. It automatically receives upgrades, so you should not try to upgrade on your own.

Please make arrangements AS SOON AS POSSIBLE to update to this release via the self-service customer portal or contact Amazing Charts Customer Support for more information on how they can assist you. If you would like to book an appointment for your upgrade now, you can fill out an appointment request form here, and our team will be in contact soon to get it booked for you.

Chat: Click the button below for the fastest way to access our Support team.
Chat With Us
Phone: Dial (866) 382-5932 and select “1” for Support or “5” for Amazing Charts Practice Management Support.  IMPORTANT NOTE: Our phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.
Email: Reach out to [email protected] at any time to schedule an appointment.

To Give Us Remote Access to Your Desktop: To solve problems in the most efficient way possible, clients can invite our expert technicians to remotely access their computers:

  • Use the Chat function above (or call) to get the unique code
  • Click here and enter the code
Enter Remote Access Code

Helpful Information to Have Ready:

  • The version of Amazing Charts you’re using (select “Help” and then “About Amazing Charts” on your main screen to see your version)
  • The specific problem you are experiencing
  • Your computer hardware, if possible (e.g., processor)
  • Your Operating System, if possible
  • How many computers are affected
  • How your computer network is set up, including which computers are wired and which are connected wirelessly.

Make an Appointment with the Technical Support Team:

The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please click here to request an appointment.