Support

Customer Support

Access the Client Portal
Click here to access your Client Portal account, where you can see financial information, manage renewals, and purchase additional services. If you do not already have an account, in the Client Portal form, enter the main practice email used when you first purchased Amazing Charts, and click the “Forgot Password” link. You will then receive an email walking you through the account creation process.

Go To Client Portal

Contact the Support Team
First, did you know you may be able to answer many of your questions instantly using the self-help resources found inside the program? Simply click on the Help button inside Amazing Charts EHR.

You can reach our Support team via the methods below. Support is available on weekdays from 8am to 8pm ET, with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Victory Day (8/13), Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve, and Christmas.

Also, for Accounting inquiries, please call us at 613-226-5511 ext 2230.

Chat: Click the button below for the fastest way to access our Support team.
Chat With Us

Please note if you are not on version 10!  You must upgrade to version 10 by 12/15/18 in order to maintain your ability to send prescriptions electronically and comply with accepted industry-wide security protocols. Click here to view your options to upgrade.

Phone: Dial (866) 382-5932 and select “1” for Support or “5” for Amazing Charts Practice Management Support.  IMPORTANT NOTE: Our phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.
Email: Reach out to support@amazingcharts.com at any time to schedule an appointment.

To Give Us Remote Access to Your Desktop: To solve problems in the most efficient way possible, clients can invite our expert technicians to remotely access their computers:

  • Use the Chat function above (or call) to get the unique code
  • Click here and enter the code
Enter Remote Access Code

Helpful Information to Have Ready:

  • The version of Amazing Charts you’re using (select “Help” and then “About Amazing Charts” on your main screen to see your version)
  • The specific problem you are experiencing
  • Your computer hardware, if possible (e.g., processor)
  • Your Operating System, if possible
  • How many computers are affected
  • How your computer network is set up, including which computers are wired and which are connected wirelessly.

Make an Appointment with the Technical Support Team:

The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please click here to request an appointment.

Important Message about Electronic Prescription of Controlled Substances:

Click here to learn more

Other Information:

Click here to access the System Requirements.