Amazing Charts Support
Please note:
acPopulation Health Scheduled Maintenance
acPopulation Health will undergo Scheduled Maintenance starting on Saturday, August 12th at 12 am EST until Monday, August 14th at 12 am EST.
Clients will have no access to acPopulation Health during this time. This includes access to MIPS, CCM, and Care Gaps.
Due to this Scheduled Maintenance, please allow 48 hours before using the MIPS Module to attest or generate either a QRDA or JSON file.
We apologize for any inconvenience.
Access the Client Portal
Click here to access your Client Portal account, where you can see financial information, manage renewals, and purchase additional services. If you have never accessed the Client Portal or you forgot your password, click “Forgot Password?” on the main sign-in page, enter the email address we have on file, and click “Recover.”
Access System/Hardware Requirements
Click here to view.
Contact the Support Team
First, did you know you may be able to answer many of your questions instantly using the self-help resources found inside the program? Simply click on the Help button inside Amazing Charts EHR.
You can reach our Support team via the methods below. Support is available on weekdays from 8 a.m. to 8 p.m. ET, with the following exceptions: New Year’s Day, Memorial Day, Independence Day, Victory Day (8/14), Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve, and Christmas.
Also, for Accounting inquiries, please call us at 866-382-5932 Option 8.
Give Us Remote Access to Your Desktop: To solve problems in the most efficient way possible, clients can invite our expert technicians to remotely access their computers:
- Use the Chat function above (or call) to get the unique code
- Click here and enter the code
Helpful Information to Have Ready:
- The version of Amazing Charts you’re using (select “Help” and then “About Amazing Charts” on your main screen to see your version)
- The specific problem you are experiencing
- Your computer hardware, if possible (e.g., processor)
- Your Operating System, if possible
- How many computers are affected
- How your computer network is set up, including which computers are wired and which are connected wirelessly.
Make an Appointment with the Technical Support Team:
The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please request an appointment.
Contact the Support team now:
Call: 1-866-382-5932
Email: [email protected]
Hours of operation: 8am – 8pm EST Monday – Friday
For Accounting inquiries, please email us at [email protected].
Access System/Hardware Requirements
Click here to view.
Chat: Click the button below for the fastest way to access our Support team
For Remote Access: To solve problems in the most efficient way possible clients can invite our expert technicians to remotely access their computers:
Use chat function (or call) to get the unique code
Click here and enter code
Make an Appointment with Technical Support:
The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please request an appointment.
Access Client Portal:
Click here to access your Client Portal Account where you can see financial information, manage renewals, and purchase additional services. If you have never accessed the Client Portal or you forgot your password, click “Forgot Password?” on the main sign in page, enter the email address we have on file, and click “Recover.”
