Thursday, November 14th, 2024 - Our e-prescribing provider, NewCrop, has informed us that they are experiencing issues that may prevent some users from prescribing. They are currently working on the issue and we will update this message as we have more information or a resolution.

Let's get you to the right destination:

Customer Support

Connect with our support team through our Client Ticket Portal.

Knowledge Base

Check out our latest release notes, self-help articles and tips & tricks.

Accounting

Questions about an invoice or payment? Send us an email or call us at 866-382-5932 and select “option 8”.

Client Success

General questions about your account or contract. Our team can help!

Other Client Resources:

Support Availability

Support is available Monday–Friday from 8 a.m. to 8 p.m. EST.

Amazing Charts will be closed in observance of the following holidays:

New Years Day: 1/1/2025
Memorial Day: 5/26/2025
Indepence Day: 7/4/2025
Labor Day: 9/1/2025
Thanksgiving: 11/27/2025
Christmas: 12/25/2025

Give us a Call

Select "1" to reach the support line.

Important Note

Our phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.

Call

For Remote Access

To solve problems in the most efficient way possible, clients can invite our technicians to remotely access their computers:

Start a chat through the client ticket portal to receive your access code and follow the link below:

Remote Access

System Requirements

System and Hardware requirements

View Requirements

Helpful Information to Have Ready:

The version of Amazing Charts you’re using (select “Help” and then “About Amazing Charts” on your main screen to see your version)
The specific problem you are experiencing
Your computer hardware, if possible (e.g., processor)
Your Operating System, if possible
How many computers are affected
How your computer network is set up, including which computers are wired and which are connected wirelessly.

Contact Support

Chat with Support

Click the button on the bottom right of your screen for the fastest way to access our support team.

Send us an Email

Reach out to us via email at any time to schedule an appointment or request support.

Give us a Call

Select “1” for Support.

IMPORTANT NOTE: Our phone support works on a “Call Back” system. Leave a message and we will triage your call, send an acknowledgement to the email account on record, and call you back at the earliest opportunity.

Make an Appointment with the Technical Support Team

The Technical Support team specializes in setup, installation, and functionality of Amazing Charts. If you need help getting started with Amazing Charts, or if a function of Amazing Charts is not working properly, please request an appointment.

Support is available Monday – Friday from 8 a.m. to 8 p.m. ET. Amazing Charts will be closed in observance of the following holidays:

New Years Day	1/1/2024
Memorial Day	5/29/2024
Independence Day	7/4/2024
Labor Day	9/2/2024
Thanksgiving Day	11/28/2024
Christmas Day	12/25/2024

Limited support will be available by phone for emergency issues only.

Other Client Resources

Client Portal

Access the Client Portal account to see financial information, manage renewals, and purchase additional services. If you have never accessed the Client Portal or you forgot your password, click “Forgot Password?” on the main sign-in page, enter the email address we have on file, and click “Recover”.

For Remote Access

To solve problems in the most efficient way possible clients can invite our expert technicians to remotely access their computers:

Use chat function (or call) to get the unique code

Click here and enter code.

For Accounting Inquiries

Access System/Hardware Requirements

Click here to view.