Telemedicine - DrFirst

Remotely Deliver In-Home Patient Care

We’ve partnered with DrFirst, a trusted vendor in the telehealth space, to provide your practice with access to powerful tools for remotely communicating with your patients. Here are some quick details:
  • Remotely deliver in-home patient care and will have the following capabilities (and more):
    • Initiate secure text conversations to patients instantly and easily
    • Initiate telehealth video visits with the click of a button
    • Maintain logs of chats and videos for billing and audit
  • Cost
    • Full Access: $25 per month per provider. Chat and telehealth encounters can only be initiated by provider-level roles.
    • Support Access: $5 per month per user. You can choose to add support employee access for some of your staff to help manage patients in the system. These users cannot initiate telehealth encounters. Your enrollment specialist can assist you in assessing your needs in this area.
  • Uploading Patient Demographics
    • You have the option to load all of your patient demographics into Backline! Please note that after this initial load, new patients will need to be entered in Backline. Our developers are working on product integration to allow you to launch telehealth engagement directly from your patient charts, which will be made available in the coming months. There is a fee associated with this service, as manual effort is required by our staff to load the data. Inquire for practice-specific pricing.

What Makes Backline Telehealth Different?

  • HIPAA-compliant – Keeps patient data secure
  • Rapid implementation – You can get started within one to two days
  • Clinician-driven telehealth – Protect your ID with call-masking
  • Quick and easy-to-use for patients – No app to download
  • Unlimited usage – No per-session fee
  • Simplifies Medicare reimbursements – Automatically generates date and time stamps for each session
  • Beyond video conferencing – Improve communication around the entire encounter including scheduling, documentation, care team collaboration and follow-up
Complete the form to schedule a consultation if you are interested in adding the telehealth solution at your practice.
Click here to view a demo of the product, and watch the “How to” video below to learn about the process of adding a patient.

Click here for additional videos on how to use DrFirst Backline telehealth.

DrFirst Telehealth Resources