"My office feels sorry for those who have to deal with an EMR that is not Amazing Charts."

                                                            — Catherine P. Montgomery, MD, Voorhees, NJ

 

Comparing Electronic Health Records (EHRs)

As "Health Information Technology" has entered the medical lexicon, a number of reputable organizations have conducted head-to-head studies comparing the various EHR programs to one another. These studies all essentially look to answer a very simple question: How much do you like your EHR?

The studies summarized below show what thousands of clinicians have to say about their own EHR. What is most amazing is that in study after study, Amazing Charts is rated significantly better in essentially every key indicator of overall EHR satisfaction, quality, and usability, despite costing a fraction of the other programs. Of course our reporting of these data does not constitute an endorsement by the study publishers or authors. Instead, it is our interpretation of the study data as published.

The 2014 Medscape EHR Report

Medscape Readers were asked to rate their Electronic Health Record (EHR) as either poor (1), fair (2), good (3), very good (4) or excellent (5) in 12 areas of performance, including ease of use, satisfaction, vendor support, connectivity, and usefulness as a clinical tool. Amazing Charts was the top-rated EHR in the ease of use category of performance. 

EHR Vendor

Top Rated EHRs for Ease of Use
(on 1-5 scale for all areas of performance)

Amazing Charts

4.0

Practice Fusion

3.9

VA-CPRS

3.9

MEDENT

3.6

e-MDs

3.5

athenahealth

3.4

Practice Partner

3.2

Nextech

3.4

eClinicalWorks

3.2

Sage

3.1

Centricity

3.1

Epic

3.2

Greenway

3.1

Allscripts Professional

2.9

Allscripts Enterprise

2.7

Cerner

2.7

McKesson

2.6

Meditech

2.5

NextGen

2.5

From Kane L and Chesanow, N. Medscape EHR Report 2014. Physicians Rate Top EHRs.. (http://www.medscape.com/features/slideshow/public/ehr2014#1), July, 2014. 

2014 Software Advice EHR Software UserView: Early Results

In collaboration with leading digital data collection company Research Now, Software Advice is currently conducting its EHR Software UserView survey. The survey polls users of electronic health records (EHR) software, asking questions about which EHR system they use, how satisfied they are with it and its key benefits and challenges.

Top 10 Vendors by User Satisfaction

2013 Black Book Overall KPI Leaders: Ambulatory EMR EHR Solo Physician Practices

A survey by Black Book Rankings, a division of the market research firm Brown-Wilson Group, ranked the top EMR vendors for 2013 based on key performance indicators including meaningful use. The rankings are a result of a poll, conducted by Black Book, that surveyed more than 30,000 healthcare records professionals, physician practice administrators, and hospital leaders. Black Book Rankings employs 18 key performance indicators, including support, implementation, cost and reliability (Black Book Rankings, 07/13).

Ambulatory Physician Practices, Top Ranked Electronic Health Records Vendors-
Raw Scores 2013 Solo Physician Practices

Rank

Vendor

Mean

1

E-MDs

9.55

2

Practice Fusion

9.20

3

Amazing Charts

9.19

4

athenaClinicals

8.84

5

Cerner

8.83

6

Vitera

8.81

7

Greenway

8.69

8

Bizmatics

8.40

9

Aprima

8.27

10

Care360 Quest

8.14

11

Kareo

8.09

12

Sui Medical Mastermind

7.95

13

Kareo

7.91

14

Nextgen

7.86

15

Chartlogic

7.73

16

Optum

7.48

17

McKesson

7.30

18

eClinicalWorks

7.15

19

Henry Schein MicroMD

7.11

20

ADP AdvancedMD

7.01

2012 Best in KLAS Awards: Software & Services

KLAS is a research firm specializing in monitoring and reporting the performance of Healthcare IT vendors based on survey data of users. Amazing Charts had the second highest score for ambulatory practices of 1 - 10 providers, beating Greenway, e-MDs, eClinicalWorks, Aprima, NextGen, GE Healthcare, and others. (Klasresearch.com, 11/12)

Vendor/Product

Overall Score

Rating % Change

Konfidence Level

Disclosure Level

Buy Again

Product Quality Rating

athenaClinicals

86.9

+4%

√√√

Full

95%

8.1

Amazing Charts

84.0

-1%

√√

Full

93%

7.7

Greenway Medical PrimeSuite Chart

80.4

-5%

√√√

Majority

88%

7.5

Practice Fusion

79.8

-4%

√√√

Majority

83%

7.1

eClinicalWorks EMR

78.4

-2%

√√√

Majority

86%

7.3

e-MDs Chart

78.0

-5%

√√√

Majority

80%

7.3

Henry Schein Medical MicroMD EMR

76.6

+12%

√√√

Full

76%

7.2

Aprima EHR

76.0

+6%

√√√

Majority

78%

7.1

NextGen Healthcare EMR

72.6

-4%

√√√

Full

81%

6.8

Cerner Millennium PowerChart/PowerWorks EMR

71.2

-3%

√√√

Full

68%

6.8

GE Healthcare Centricity Practice Solution EMR

70.6

N/A

√√√

Full

67%

6.6

Vitera Intergy EHR (Sage)

69.5

-10%

√√√

Majority

73%

7.0

Allscripts Professional EHR

65.8

-8%

√√√

Limited

66%

6.8

McKesson Practice Partner

50.9

-11%

√√√

Majority

44%

5.4

The 2012 Medscape Exclusive Readers’ Choice EMR Survey (n=21,202)

Medscape Readers were asked to rate their Electronic Medical Record (EMR) as either poor (1), fair (2), good (3), very good (4) or excellent (5) in 12 areas of performance, including ease of data entry, overall ease of use, reliability, easy to learn, adequacy of vendor training program, vendor customer support, ease of EMR implementation, interactivity with other office systems, value for the money, physician satisfaction, staff satisfaction, and patient satisfaction.

EHR Vendor

Average Physician Rating
(on 1-5 scale for all 12 areas of performance)

Amazing Charts

4.22

Allscripts

3.00

athenaClinicals

3.44

eClinicalWorks

3.36

GE Centricity

3.20

Greenway

3.04

McKesson Practice Partner

2.91

NextGen

2.81

Sage

3.22

From Kane LR. Electronic Medical Record Survey Results: Medscape Exclusive Readers’ Choice. (http://www.medscape.com/features/slideshow/EHR2012#1), Sept. 2012. 

2011 Best in KLAS Awards: Software & Services

KLAS is a research firm specializing in monitoring and reporting the performance of Healthcare IT vendors based on survey data of users. Amazing Charts was ranked the #1 EHR for ambulatory practices of 1 - 10 providers, beating Greenway, e-MDs, eClinicalWorks, Aprima, NextGen, GE Healthcare, and others. (Klasresearch.com, 12/11)

Rank

Vendor/Product

Overall Score

Rating % Change

Konfidence Level

Disclosure Level

Buy Again

Product Quality Rating

1

Amazing Charts

85.1

0%

√√√

Full

90%

7.7

2

Greenway Medical PrimeSuite Chart

84.4

-3%

√√√

Majority

92%

7.8

3

athenaClinicals

83.5

0%

√√√

Full

89%

7.8

4

Sevocity EHR

82.9

+8%

√√√

Full

88%

7.3

5

e-MDs Chart

82.2

-2%

√√√

Majority

91%

7.7

6

eClinicalWorks EMR

80.2

-2%

√√√

Majority

86%

7.6

7

Vitera Intergy EHR (Sage)

77.3

+5%

√√√

Majority

82%

7.6

8

NextGen Healthcare EMR

75.5

-1%

√√√

Full

84%

7.0

9

Cerner Millennium PowerChart/PowerWorks EMR

73.2

-6%

√√√

Full

78%

6.8

10

GE Healthcare Centricity EMR

73.0

-4%

√√√

Full

71%

6.9

11

AprimaEHR

72.0

-2%

√√√

Majority

73%

6.8

12

Allscripts Professional EHR

71.6

-13%

√√√

Limited

76%

7.2

13

Henry Schein Medical MicroMD

68.3

-3%

√√√

Full

68%

6.5

14

McKesson Practice Partner

57.0

-24%

√√√

Majority

54%

6.1

The 2011 EHR User Satisfaction Survey (n=2,719)

This survey, published in Family Practice Management (FPM), asks  2719 AAFP academy members how much they agree with a number of statements (17 in all), including the ones below. Physicians were asked to indicate their level of agreement or disagreement using the scale Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree. Data from this study are summarized below with EHRs ranked in order of respondents' satisfaction.

EHR Vendor

Percentage(1) of respondents who agree or strongly agree with the following statement:


"I am highly satisfied with this EHR."

"Overall this EHR is easy and intuitive to use."

"Documenting care is easy and effective with this EHR."

"Finding and reviewing information is easy with this EHR."

"E-messaging and tasking within the office is easy with this EHR."         

"If I were in the market to buy a new EHR now, this is the EHR I would buy."

Amazing Charts (n=99)

90%

97%

97%

94%

94%

88%

Medent (n=33)

87%

73%

78%

91%

97%

78%

Praxis (n=26)

84%

77%

93%

92%

87%

84%

Soapware (n=41)

75%

87%

77%

80%

93%

70%

e-MDs (n=120)

74%

80%

83%

82%

87%

69%

Practice Fusion (n=17)

70%

82%

87%

83%

77%

64%

athenaClinicals (n=28)

68%

64%

64%

75%

82%

53%

eClinicalWorks (n=244)

55%

63%

68%

70%

86%

49%

Centricity EMR (n=209)

51%

51%

59%

64%

77%

29%

Allscripts Professional (n=106)

54%

57%

53%

78%

87%

45%

Allscripts Enterprise (n=180)

36%

40%

55%

57%

70%

18%

Allscripts MyWay (n=13)

30%

31%

53%

32%

68%

23%

NextGen (n=247)

28%

29%

47%

35%

57%

17%

(1) Percentages adapted from bar graphs in Edsall RL, Adler KG. The 2011 EHR User Satisfaction Survey. Fam Pract Manag. 2011 July-Aug; 18(4):23-30

The AmericanEHR Partners Study (n>1,700)

This is an ongoing survey of members of various medical societies, including the American College of Physicians (ACP) and many others (see reference below). Physicians ranked their EHR on 12 parameters using a 5 point scale. Only vendors with > 10 respondents were compared. Data as of October 2011 are summarized below with vendors listed by Satisfaction.

EHR Vendor

Satisfaction

Overall Usability

Implementation Experience

Training

Support Experience

Purchase Experience

Amazing Charts (n=45)

4.22

4.29

4.47

4.12

4.18

4.52

Medent (n=35)

4.07

4.12

3.88

3.76

3.97

3.94

e-MD (n=62)

4.03

4.12

3.99

3.70

3.76

4.09

eClinicalWorks (n=218)

3.78

3.93

3.83

3.70

3.47

4.06

Practice Partner by McKesson (n=55)

3.64

3.73

3.49

3.47

3.32

3.55

GE Centricity (n=126)

3.58

3.66

3.46

3.37

3.20

3.43

Soapware (n=29)

3.57

3.73

3.64

3.30

3.59

4.01

Greenway PrimeSuite (n=22)

3.56

3.82

3.89

3.39

3.80

4.00

Allscripts Professional (n=142)

3.56

3.63

3.61

3.40

3.23

3.56

Sage Intergy (n=54)

3.55

3.65

3.55

3.45

3.48

3.76

aprima EHR (n=16)

3.29

3.69

3.62

3.50

3.57

3.97

Allscripts MyWay (n=14)

3.16

3.08

2.97

2.81

3.24

3.43

Cerner Millenium Powercharts (n=149)

3.10

3.03

3.25

3.10

3.19

3.60

NextGen (n=132)

3.09

3.35

3.35

3.28

2.98

3.50

athenaClinicals (n=13)

2.97

3.23

4.06

3.29

3.10

4.40

Practice Fusion (n=9)

Not Yet
Included

Not Yet Included

Not Yet
Included

Not Yet Included

Not Yet
Included

Not Yet
Included

Praxis (n=0)

Not
Included

Not Included

Not
Included

Not Included

Not
Included

Not
Included

(1) Presentation of Data Collected From Physicians in the American College of Physician (ACP), American Academy of Allergy, Asthma, & Immunology (AAAAI), American College of Rheumatology (ACR), American Osteopathic Association of Medical Informatics (AOAMI), American Psychiatric Association (APA), Infectious Disease Society of America (IDSA), Renal Physicians Association (RPA), and the Society of General Internal Medicine (SGIM). Vendors are included only if there are 10 or more physician reviews. Data at http://www.americanehr.com as of10/7/2011.

The Center for Health IT Physician Survey (n > 720)

The Center for Health IT at the AAFP has an ongoing survey instrument that asks members to rate their EHR on a 5-point Likert scale based on five basic parameters: Quality, Price, Support, Ease of Use, and Impact on Productivity.

EHR Vendor

Average Physician Rating
On a scale of 1 to 5 based on
Quality, Price, Support, Ease of Use, and Impact on Productivity

AmazingCharts (n=35)

4.54

e-MDs (n=37)

4.34

Soapware (n=62)

4.12

eClinicalWorks (n=64)

3.96

Praxis (n=23)

3.94

GE Centricity (n=43)

3.62

(McKesson) Practice Partner (n=87)

3.32

Epic (n=31)

3.00

NextGen (n=29)

2.74

(Allscripts) Misys EMR (n=27)

2.74

Intergy by Sage (n=8)

2.35

(1) Data for some of the 94 EHRs listed at www.centerforhit.org as of 10/06/2011

The 2009 EHR User Satisfaction Survey (n=2,012)

The journal Family Practice Management (FPM) publishes a biennial survey of EHR user satisfaction among family practice physician members of the AAFP. To determine physician satisfaction the study asked respondents to indicate their level of agreement with thirteen statements, including the key indicators of EHR quality listed below. Physicians were asked to report their level of agreement or disagreement using the scale Strongly Agree, Agree, Neutral, Disagree, Strongly Disagree.

EHR Vendor

Percentage (1) of respondents who agree or strongly agree with the following statement:


"I am highly satisfied with this EHR system."

"This EHR is worth the expense."

"Overall this EHR is easy and intuitive to use."

 

"Our EHR vendor provides excellent training and support." 


 

"This EHR enables me to practice higher quality medicine than I could with paper charts."



Amazing Charts (n=109)

91%

95%

99%

62%

78%

e-MDs (n=98)

78%

75%

85%

63%

82%

Medent (n=23)

77%

78%

78%

69%

77%

Praxis (n=30)

73%

80%

70%

77%

86%

eClinicalWorks (n=165)

66%

67%

75%

42%

72%

Soapware (n=54)

64%

76%

82%

44%

68%

Epic (n=242)

62%

57%

62%

44%

71%

Practice Partner (n=113)

58%

65%

74%

33%

73%

GE Centricity (n=231)

54%

53%

62%

28%

65%

Allscripts Professional (n=90)

53%

54%

65%

43%

63%

aprima (iMedica) (n=18)

50%

56%

73%

50%

62%

Sage Intergy (n=37)

48%

32%

48%

37%

55%

NextGen (n=156)

38%

38%

38%

32%

53%

(1) Percentages adapted from bar graphs in Edsall RL, Adler KG. The 2009 EHR User Satisfaction Survey. Fam Pract Manag. 2009 Nov-Dec;16(6):10-16 corrected

The 2009 Medscape Exclusive Readers’ Choice EMR Survey (n>3,700)

Medscape Readers were asked to rate their Electronic Medical Record (EMR) as either poor (1), fair (2), good (3), very good (4) or excellent (5) in 12 areas of performance, including ease of data entry, overall ease of use, reliability, easy to learn, adequacy of vendor training program, vendor customer support, ease of EMR implementation, interactivity with other office systems, value for the money, physician satisfaction, staff satisfaction, and patient satisfaction.

EHR Vendor

Average Physician Rating
(on 1-5 scale for all 12 areas of performance)

Amazing Charts (n=92)

4.17

Allscripts Misys (n=337)

2.74

eClinicalWorks (n=148)

3.25

GE Centricity (n=259)

2.97

McKesson Practice Partner (n=126)

3.25

NextGen (n=170)

2.66

From Kane LR. Electronic Medical Record Survey Results: Medscape Exclusive Readers’ Choice. Article 709856, Oct. 2009 

Number of respondents (n) was calculated by multiplying the percentage of respondents using the specific EHR as presented in Table 2 of the study by the total number of respondents.

Again, the reporting of these product reviews does not constitute an endorsement by the study publishers or authors. Product and company names may be trademarked and are the property of the their respective owners.